Chick-fil-a

After waiting over 25 minutes for a chicken wrap, I get to the drive through window only to be told to find somewhere to park and they will bring my food out when it’s ready. I finally got my chicken wrap after 30 minutes. I was eating my food on the way home and noticed something hard in my mouth; I immediately spit it out. It was black and hard, and it looked liked somebody put it in there in purpose after I asked why do I have to pull up after waiting 25 minutes for a chicken wrap. See attached photos

Instead of telling me that they ran out of the spicy chicken biscuit, they gave me a ginormous slap of spicy sandwich meat in between a biscuit and wrapped it in their sandwich packaging. The sandwich meat is way spicier, huge, and chewy/harder to eat, so I would’ve preferred that they told me they were out or offered me something else than to come home to something I won’t eat after waiting for 40 mins in a huge traffic jam for it. Not only was it hard to get into the drive thru, but once I made it to the window they asked me to park in the lot to wait for my food and it took an extra 15 mins while I watched all the cars go crazy and almost get into wrecks trying to find parking. A literal nightmare, not worth a penny

We ordered our food quickly just to get to the pickup window and were told to pull into a pickup parking spot. As we waited for 13 minutes we noticed everyone were told the same thing. While waiting we witness almost several accidents because everyone were looking for parking spots. So much for fast food - if we wanted to wait so long we would've went to a sit down restaurant. Thankfully order was correct. Will not be back to deal with the traffic jam & confession 😒 😑.

This location needs some TLC. Drive through is ridiculously slow compared to any other CFA I’ve ever been to. The inside of the store is quite dirty and messy. Staff are generally not very friendly or helpful. Every time we’ve ordered through the drive through something is missing or wrong. On several occasions staff have been eating outside food (large pizzas, and McDonalds) in the middle of the restaurant being loud and distracting. Also not sure if masks are required here by employees or not but when they all wear them as chin straps it looks ridiculous.

Every time I come here there is an issue. I just moved to the area and live CFA. 1st time they hand me the completely wrong order. I had to drive back around and wait again in the drive through. Then today, I asked for the breakfast burrito with grilled chicken and I get one with no chicken. Take time. I know there are customers. But read back orders and double check. They lose more food from errors this way and times are too hard for this. Fast food for me is a treat. I expect better from CFA