Pizza Hut

Called today and the lady told me the wait would be 45 mins to an hour… that was okay with me but then she asked if I was sure when I wanted to continue with my order. She seemed bothered that I didn’t just give up and not place an order. After that she said her computer went down and asked if I could call back later. She didn’t even attempt to just put me on hold and try to resolve the issue. She clearly didn’t want to be bothered. I ended up ordering Papa Johns instead and I had the easiest time. I won’t be attempting to order from Pizza Hut again … not worth the effort.

The experience started with the staff. They were extremely rude and using profanity. The person that cashed me out was sitting down behind the register in a bonnet and a T-shirt. No uniform in sight. I’m not sure if she was an employee or not but she saw my personal information. Neither girl bothered to show me my food. When I got home I discovered that the pizza was wrong but it was almost 11 and my daughter was in bed. Worst Pizza Hut experience to date.

I called 3 times no answer. Finally on 4th try a customer service rep from a call center took my order. I had a very difficult time understanding due to very thick accent. Needless to say after placing order and arriving at Pizza Hut there was no order in their system. Cashier did not greet me upon entrance and pretty much refused to take my order in store telling me I needed to place a phone order. When I asked her to clarify that I had to order on phone as only option she said it's more expensive to order in store! I left with no pizza and a very bad taste for Pizza Hut!

As of 06/19/2022 I will not be eating from Pizza Hut and would not recommend any to eat from this pizza especially. I stood in the store while they prep my food and others food as well. Two of the workers was making and touching the food with their bare hands. One of the workers took his hat off and ran his hand through his hair and prep my food. The other worker was a cashier who went from touching the cash register to making food with her bare hands. The cashier also was turning people around due to a 45 minute wait time. And was making them not feel welcome. Because they was busy.

This is one of those, 'wish i could rate it 0 stars.' Purchased a Big Dinner Box; they gave us bone in wings instead of bone-out, didn't include marinara sauce with the breadsticks, and the pizzas were absolute travesties, barely fit to feed to swine. I'll attach a pic, but they were basically slabs of burnt bread with a splash of sauce and cheese in the middle - oh, and maybe just some of the requested topping, as an afterthought. They also forgot to season the crust, which would have at least made the majority portion of the 'pizza' palatable. Hope new owners or management take over this location; I will happily spend my money on a Totino's Party Pizza instead.