Z
A great property held back by management.
Don’t believe most of their reviews. They run “contests” which require you to write a positive review for them to be entered to win. I lived in Ikon for FIVE years so strap in folks here is an honest review of a former resident. The property was fantastic in 2014 when I first moved in and almost no up keep or reinvestment in the property has happened since. Paint on the houses is chipping and faded, pool area has MOLD on the lounge chairs, each treadmill is broken in its own special way, coffee machine is always broken or out of coffee, the gate breaks often and will take MONTHS to fix, grass is cut every two weeks, volleyball net is shredded, Oh and they will steal residents personal water to pressure wash the sidewalk even though they have a container to use their own water.
But now let's talk about your actual unit: Paint is done VERY sloppily, when I moved I noticed they fixed a baseball sized hole in the wall with painter tape and just painted over it. Paint sprayed or dropped on counter, floors, and cabinets. SMOKE DETECTERS on the main level are unplugged with the battery removed. (put in 6 maintenance requests about this) The detectors downstairs have a 5 year life span and then chirp till replaced, instead of replacing them they unplugged them. This is in violation of ACC FIRE CODE. Unit was not cleaned on move in, sink was clogged, stain on porch. When I requested the sink be unclogged the maintenance person was mad an accused ME of “breaking the law by putting grease in the drain” when it was like that on move in. Oh and they tried to charge me $50 for pressure washing the stain off the porch that was there when I moved in. (I actually cleaned it myself and it looks better than the photo attached) Fridge leaked from ice maker, got under hardwood and mold grew, they said they would replace it and clean the MOLD but they did NOT. Back door locks do not work... put in 7 maintenance request each was "closed - part ordered." However I talked to a new maintenance person right before I moved out about it and he said "oh it just needs programming I'll fix it".... So I couldn't use my back door for 4.75 years because they were too lazy to program it.
Don’t worry about emailing them, unless it's a legal threat or you’re signing a lease they won’t respond. Calling them results in them saying “someone will call you back” but they wont.
Oh their property policies might as well not exist, they don’t enforce any of them. Pool is open to anyone, they don’t kick people out, post picture of pets in the pool on Instagram, on game days when parking is full they won’t tow those without Parking passes. The only policy they’ve enforced is they tried to charge me for having trash on my porch… even though I didn’t.
It really did used to be a great property, then the staff changed a few years ago and now they are all about doing the minimum. Talked to a previous employee who disclosed some employees get cash bonuses if they were under their budget, which is why nothing is maintained.
"we love our residents" is only true if you never have a problem and nothing breaks in your unit, otherwise you're an inconvenience.