Hardee's

Ordered a combo & added a milkshake. After I paid I was told they were out of whip cream for the shake…disappointed but not a big deal. After waiting about 5 minutes I was handed my food & my shake. The shakes consistency was not that of a shake at all, more like chocolate milk. They offered to redo it - I agreed. Meanwhile as I look in my bag the fries which were upgraded to a large was only half full & they were cold. She returns with the shake which was only 3/4 of the way full then. When I questioned it I was told they could only put a certain amount of ice cream & milk into the cup which made no sense…which is the most ridiculous thing I’ve heard I’ve gotten shakes there before & they had always been full, it was not the e difference in the whip cream. I then told them I had just paid almost $13 for a partial order of fries & not full shake & I would just like my money back if this is the best they can do. Instead of being apologetic or trying to resolve the issue there was just clear attitude given. Once the card was refunded she wouldn’t give me a receipt saying a refund had been issued. I had to ask for “her” copy to take a picture of it. Total time wasted was 12 minutes for very poor customer service.