Panera Bread

Love this particular location. I eat here a minimum of every 2 weeks with my or my son and sometimes both. The dining area, patio, and bathrooms are always clean. The food is delicious and the service is; fast, friendly, and professional. The manager on duty even approached us later asking how was everything. First class service. Tonight I asked Dewon, a Panera Bread employee on duty, what was favorite sandwich. He stated one of his favorite sandwiches was the Smoke House Bar B Que but slictly modified. He informed me of the ingredients and made it for me. It was outstanding.

What can I say...it's Panera! Looks like every other Panera. Great efficient service. Casual atmosphere and very good food. I got the tomato soup which is my go to choice. Yum. I like their sandwich choices and that you can order a half sandwich/soup option too. They have a touch screen ordering system or you can order from your phone app.

UPDATE: they changed a lot of things since my last review. I want to update my review because a one star review can really drag the total down. There are more attentive employees and a better flow of when the food comes out now. I love that the Panera app has finally started to include food allergies. The employees at this location are very good with my allergies; changing gloves and sanitizing areas. The managers are attentive, professional and kind (while still being able to joke around with their employees - it's a good balance). The app said my food was ready, but it wasn't on the shelf. The Manager came over and asked if I needed anything and he made sure to check my bag and got it out pretty quickly. When I dined in, they brought the food to the table and were very nice. I understand the need to be on your phone these days - social media is addicting. However, you never know when a mystery shopper is going to walk in and that's usually the beginning of a bad review for the establishment. Maybe look up every now and then to make sure a customer isn't in front of you. Food is still great. I just wish that they had more egg souffles and could serve them later (until 11am at least). They're usually gone by 9am. They're really yummy! Old review: I'm so annoyed with this location right now. I usually order using Rapid Pick Up on my phone app. I understand if the location gets slammed and my food doesn't come out exactly on time (8 minutes after checkout). But, 40 minutes?! Are you kidding me?! Change the name because that is no where close to being rapid. Oh and when my fianceé said something to an employee, they were extremely rude to him. At that time, my name was off the screen. I want my money back. I lost my appetite. Also, the last time I ordered rapid pick up, I walked in and there were two young female employees sitting on the counter near the baked goods (that's not sanitary) and they were glued to their phones. They didn't acknowledge me at all. There was no one else on the screen for food and it was after my pick up time so I went over to check the other pick up area and the manager was back there joking around with the staff. I'm all for a good working environment and a fun manager but when it's after the pick up time for a rapid delivery, he should have made a better choice. I'm just totally annoyed and disgusted with this location.