Good Stuff Eatery - Dca

I am a huge fan of Good Stuff Eatery and have been to most of their locations in the DC area, but I had not been to this airport location until recently. I had high expectations because the other locations are SO excellent. My experience here was terrible. First of all, I'm doubtful that this Good Stuff location is at all connected with the others based on how bad the service and food quality was. If you have had Good Stuff before, don't expect anything remotely close to what you've had at other locations. To start, the service was horrendous. We were the only people in line and there was only one other customer waiting for their food, and the staff seemed overwhelmed and annoyed. We requested a few extra things (like adding pickles to a burger and asking for a condiment on the side) and they did not fulfill ANY of our special requests. When I asked for these things to be corrected, I was treated rudely and eventually just ignored. I never ended up getting one of the condiments I requested and we ran out of time and had to leave. It just seemed like everyone working there had a bad attitude and couldn't handle a single special request from a customer. Next, the food quality was terrible. Again, I had high expectations because I've been to other Good Stuff locations. This food did not even remotely resemble the typical quality. My burger was WAY overdone - super dry and crumbled as a result. Fries were cold by the time our full order was filled. Finally, they were out of a lot of things that the other chains always have (like their speciality mayos) which was a disappointment. In general, would definitely not recommend going here, especially if you are a fan of Good Stuff Eatery. You'll be incredible disappointed. Last thing - it says "temporarily closed" but it was open as of 1/26, so they are not really keeping track of their Google listing either.

The staff here are severely overwhelmed. They are working hard but there are major lines to pick up the food. Expect to wait at least 20 minutes for a burger and fries. The cook has to constantly ask people waiting what they ordered and the lady giving out food tells customers they already have out that ticket number. The food overall is good.

Really really bad customer service.The girl at the ticket counter was rude she didn't want to let me make any change to my order even before they start making it.I even offered to pay separately for an add on since I don't eat pork but was met with a NO.Finally when I got my Obama burger is was too fatty and wet.I returned the food and let them keep the $17 I was charged.