Starbucks

I was a partner for 4 years, my mother frequents this store when she visits clients in Arlington. This is the second time she has been charged 5.70 for a iced quad espresso with cream in a tall cup. Which is usually just a 30 or 50 cent charge. This is the second time they argued that price with her. When asking for the manager the shift on duty tells her he’s the acting shift manager, and he is standing behind this decision to up charge her incorrectly. They also were not very kind. I’d like to speak with the GM. I was a shift for years myself and I understand people can be difficult but she wasn’t one of those people. I would not charge regular customers incorrect prices just to feel bigger. This happened today around 3pm.

I have not had the best experiences here the last few times. The employees are not friendly or nice at all. They messed up my order and treated me really bad when I pointed it out nicely. This time I stood there forever no one greeted me no one helped me until I finally had to say excuse me 4x and they looked at me like I was bothering them . Definitely need to find another one