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Google reviews
First time at a Smashburger and food was good, but loved the Brussel Sprouts. Derek at the front counter was very friendly and helpful. Will be back when in the area again.
Google
Come to smashburger and enjoy a long line with NOT A SOUL. Taking orders and people in the back giving you a dirty look like you decided to ruin thier day by wanting a friggin burger. Already people are leaving the line to go spend thier hard earned money somewhere that wants it! Way to go 6:00 p.m. team you have shown me that McDonalds is a far better choice for burgers!
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Went here to the first time prior to a movie. We came in 30 min before and ordered quickly. We were one of three groups there and it still took 30 min to get our food. The order was slightly incorrect but they corrected that quickly. Overall the service was very slow although very polite. As far as food goes, we weren’t blown away for the price.
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WORST front of house staff in a quick service restaurant I've ever experienced. The food is fine, but the people up front have the worst people skills. I'm not a picky person, but 3 straight trips here have resulted in various inexcusably bad experiences. Clearly this is a poorly trained and managed staff. Just go to the Burnsville location if you want Smashburger. If you're the owner of this restaurant, you need to have a serious discussion with your management ASAP.
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Ordered online and had to wait additional 15 minutes for 2 burgers and a fry. One burger sat on bag about 10 minutes getting cold while waiting for the other burger. One burger was incorrect but we had had enough so just took our food and left.
I have been ordering from here since it first opened. Service is getting worse over time. I will not be back. ☹️
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Ordered 2 truffle mushroom burgers for something different. Burgers tasted nasty. Manager refused to make us different burgers without paying for them. Front cashier guy was very nice.
Google
Great place to go for a bite to eat the staff were very nice and helpful also the food is quite great there burgers are amazing and very tasty and the french fries are also pretty tasty and it wasn't to expensive and its near the main road so its not out of the way if you are looking to go grab a bite to eat.
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Good value for the money. Lots of choices. Great artisan buns. We had the truffle mushroom burger and the turkey burger. Both were very tasty. Hot fresh fries were a plus. The smash fries are tossed in olive oil, garlic and rosemary. The seasoning is just right. Will definitely go back. Many more choices to try!
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