Wendy's

I enjoy Wendy's. I was getting the new strawberry ice cream cup. However at this facility I had a big language problem. When I got to the window I had a strawberry salad. When I tried to explain what I ordered vs what I got, there was a lot of confusion. They finally got one person out of 4-5 who spoke English well enough to correct the order. I decided to pay for the salad, which was good, and they gave me a free ice cream, which was also good. I will not return until a later date hoping the staff speak English and are better trained.

I understand it is hard to get people to work, but the experience we had tonight was rough. They are supposed to close at 10 pm. We are in line by 9:25. Two cars in front of us get their order taken, then the car in front of us pulls up to pick up a Door Dash order. It’s now 9:30. The girl on the intercom rudely said, “We’re closed!” The lady said she had a Door Dash order to pick up. They worker yelled, “We’re closed!” And then repeated again and said they closed early. At least put up a sign, turn of the lights, turn off receiving Door Dash, and don’t be rude when people are trying to get food after a long day.

Usually don't have a problem at this Wendy's. Today I pulled up no one in line get up to the window oh please pull forward. There was no one in line no one behind me and I explained to the young lady that if someone pulled up I would gladly move forward but there was no point in moving forward until there .was a reason. Needless to say she finally had to remove her earbuds so she can actually hear what was being said to her. Caught a major attitude very unprofessional. Also the customer should never be inconvenienced so you can meet your metrics instead of falsifying them.

i had ordered bacon cheese fries and at first they didn’t add bacon so i went it and had asked them to add and they must’ve mistaken my order but then the young girl at the front desk proceeds to argue with me that i asked for the wrong thing and how i am “hearing things” next thing you know i get the food and the cheese is not melted it was straight up just out the fridge shredded cheese

I’ve had issues the last couple of times I’ve gone through the drive thru. Either they aren’t trained or they’re to busy socializing but my orders have been short or wrong causing me to circle back thru the drive thru! They’re young and it’s getting close to summer and spring break so that probably had something to do with it. If you’re lucky you may get a hello and if you’re really lucky you might get a thank you! I still like Wendy’s, my kid loves the 4 for 4 so I’ll be back!

Do not order food for delivery from this Wendys. This is the 3rd order which has been delivered with the wrong items. I've tried to call the store to get the situation remedied, but no one answers the phone. Why is it so difficult for Wendy's in Apex to get an order correct? Now we are out $$$ in Mother's Day because of their mistakes. ☹️