Chipotle Mexican Grill

I beg you to go to qdoba down the road. Ordered 3 tacos, and got a nasty swimming bowl of tomato bean soup in first pic. Second picture is their take on a salad. There were two separate instances!! This location will consistently give you wrong and plain laughable food if you order online, even when it’s not busy. 1 star reviews are all accurate - this place is a joke.

Do not waste your time / money on this god awful pathetic excuse for a Mexican restaurant. Every single time myself or someone in my office has tried to place an online order, there seems to be an issue with it. I fully believe at this point the employees are turning off the online ordering system or choosing to simply ignore it all together. After waiting in the store, and older women (who I later found out was the manager) rudely told me "if you're waiting for an online order, we ain't got it" and I said "are you serious?" and she said "yeah our system is down." I proceeded to wait in line and place my order, and contacted Chipotle support for a refund, which I did not receive. I got put through the run around of their automated "help" system to get absolutely no where. I told the manager at the front that I don't think I should have to pay again since my card has already been charged and I did not have a form of payment on me since I ALREADY PAID. She had an awful attitude and told me I needed to contact Chipotle support, which I showed her I already did and got nothing but a poorly made taco and a crushed dream. In addition to this, they're constantly out of key ingredients that are necessary in a Mexican restaurant, and completely trash the back of the store by leaving rice, beans, and trash all over the parking lot we share with them. I work in customer service and could not imagine speaking to my clients in the way that they speak to me and my friends when we attempt going. This place should not be in business.

Reviews here are very accurate. This place has workers that do not care about their jobs. Front line was NASTY, not washing hands after mopping/register and preparing orders. Never seen a restaurant so filthy. Looked like they had a food fight on the front line. Order was wrong which didn’t matter as I threw it out. I don’t want food poisoning. I requested a refund but I am sure I will encounter resistance or be ignored…we shall see.

Ordered online for pickup. When I arrived, the order was marked as ‘completed’ even though it wasn’t ready. I guess their system was down, and they weren’t taking any more online orders. Not a big deal. Since I was picking up an order my partner already placed, I was told by one employee that I could just stand in line and they’d make my food. This is what I’d expect, since the order was already payed for. After they made my food, I got to the end of the line and was told by another employee that I would have to pay again, even after I showed them the order number, and everything to prove it was payed for. I didn’t bring my card or any cash, so I left my food. The cherry on top that ultimately inspired me to leave this review was that as I was walking out, I heard an employee make some nasty remark about getting “free food” that night.

****updated*** I just got home and the order is ENTIRELY INCORRECT. They didn’t even put the steak on one of the bowls and the other one was a random combination that neither of us ordered. Original review: This is by far the WORST Chipotle location in the entire country. I’ve visited Chipotle stores in a dozen states and dozens of cities. This location has had issues for years. Currently they have zero chips and are taking online orders for items they don’t have in stock and refusing refunds. For years it has been disgustingly dirty inside, a food safety nightmare.

We placed a large order for our entire family (over $140) to be delivered, only to be notified 5 minutes before the estimated delivery time that the order was canceled. We were prompted to call the restaurant for more details, however the automated phone system does not allow you to actually talk to a person in the restaurant. After repeatedly asking the automated system for customer service, it finally connected to the restaurant. After several rings, the call ends. I tried calling back 3 more times with the same result. No reason for a canceled order, and then no options to talk to someone to find out why. I would recommend taking your business elsewhere.

Do not order with mobile order or online pick up. Frequently out of many items. I've had my food made with random substitutions or not at all. Each time I have to call and go through customer support. I have to wait several business days to get a refund and rewards I use I never get back. If you are a lover of chipotle chips they rarely have them and when they do they are almost always stale. I want to love them :(

Big Chipotle fan but this location was the worst I’ve experienced. Went at noon and they said they were out of almost everything: beans, chips, guacamole, and the new advertised chicken and were told pretty rudely that no more food was on the way. Finally, they incorrectly overcharged us for what we finally managed to order. Definitely would recommend going to the Qdoba right down the road instead.