Jimmy Johns

I'm giving this two stars because of the good experiences I've had at this store. Correct orders, polite staff, etc. I'm not giving it the full five because of my experience tonight. My fiance ordered us dinner, took my order, put the modifications on the sandwiches correctly, paid, said it went through, etc. I went and picked up the order and brought it back to my fiance, and I found that my order was made incorrectly. I requested no tomato, no mayo, and with cheese. I got exactly the opposite: tomato, mayo, and no cheese. OK fine, whatever. I've worked in customer service and food, and I've messed up people's orders. It happens. It's a minor thing. I called the store and explained that I got my sandwich made incorrectly, and the gentleman on the other end looked at the order and blamed us/my fiance. Instead of trying to remedy the situation, the gentleman persisted to repeat that "That;s not what I have here." I eventually just hung up because it was clear this employee was not interested in remedying the situation or making things right. Honestly, he's probably not getting paid enough to deliver excellent customer service. I get that. But making the order correctly and correcting a problem a customer has is a bare minimum expectations of a customer service job. This isn't an employee who deserves to be fired. I think he deserves the opportunity to improve his work ethic.

Worst JJ’s experience by far. Drive through pick up with my family on our way out of town. After arriving home 20 minutes later open my sandwich to a burnt French bread. Called and all they offered was a free credit for another sandwich at this location only. Lesson learned Don’t leave the drive through without checking the integrity of the crew working.

I've ordered from this location quite a bit, but today will be my last. Whenever you order on Doordash, you're never told when the delivery is completed (this is only a problem with this store). Today was the 5th time I've been given an incorrect order. A number 1 is one of the most simple sandwiches to make, and mine randomly came with onions on it. Take notes from Chick-Fil-A; they give you what you ask for.

Frecky Fast - NOT! The So. Duff location doesn't know the meaning of Frecky Fast! I placed my order 1 hour and 15 minutes ago, received tracking notice that my order was out for delivery 25 minutes ago and I STILL DO NOT HAVE my order!! There goes my lunch break!! I called and complained and wasn't even offered a gift card for a free lunch or anything to compensate me for their poor service. The manage just said I'm sorry your dissatisfied with our service. What a crock!!!