Chick-fil-a

I go to this restaurant very regularly. Everyone who is on staff is wonderful and they all work very hard, every time. I have a problem with this location not doing any kind of curbside, or in-store pickup. Everything has to be drive thru only. They remodeled the whole restaurant to help with the drive-thru line issue, (It gets backed up into the street for nearly every meal.) but it didn’t help at all. I feel like a ton of the people in the drive-thru would order in-store pickup if given the option. It speeds up the process and cuts back on the line of cars. Adding another way to get your order just seems like a very logical way to help the flow, just like the other location here in town.

Chick-fil-A is always a pleasure, this one included. Great food, great staff, great facility. Little wonder there's always a flood of customers. I particularly appreciate the staff, in these days when it's all too common to be confronted with all manner of Mad Max end times faces looking back at you.

I love Chick Fil A and never experienced such terrible customer service from them before today. My family is headed out to the lake and we thought we’d grab dinner before we left. We did an online pick up. I picked it up and left, after distributing food to hungry children, opening sauce packets, and making sure everyone had a straw I realized my own food (cool wrap & avacado ranch) were not in the bag. My husband turned around and I went in with a screen shot of my order because it wasn’t ordered on my phone/account but my aunts. When I went in the first worker didn’t understand what the problem was, and said my order wasn’t ready yet. I told her Again that I already got my order but I was missing my wrap. She then got the manager who wanted to see the food. I explained the kids in my car were currently eating it so that wouldn’t be possible. He then asked for the receipt. He apologized and walked away. Again he came back and asked for my receipt. I showed him again and he went to the computer to look it up. He then explained to me that it was part of their inventory and it says I got it. Frustrated I said I did not get it and although he still apologized it was very condescending and he did not believe me. He then again walked away and finally told a worker to get one out of the fridge, while the other workers whispered about what was happening. This was so frustrating and something I’ve never seen from a manager at Chick-Fil-a. All I can say is Georgia Street does it right.

This location does not seem to think online customers are important. Waiting 30 minutes for an order while 30-40 cars drive up and order and leave is unexcusable. All manager can say is, “sorry.” People ordering online pay the same prices and should receive the same priority. You had their order before they arrived and before the cars in the drive thru ordered. Making them wait because they are parked and aren’t holding up your drive thru is NO excuse and you need to do better!!! Also noted several Door Dash drivers leave without their customer orders because they lose money waiting 20-30 minutes for you to decide to get them the orders. Ridiculous!!!