Mayra C
GROUPON BUYERS BEWARE!!!!!!! I purchased a Groupon for the cupcake decorating class back on September 3rd. I've called several times trying to reserve a spot for a class with no luck of an answer during any "Business Hours". I've left messages and never heard back from anyone. I finally called Groupon and was told that they had received many complaints and it was being investigated. Thankfully, I was able to trade-in the $55 value and use it towards a different Groupon. Save yourself the hassle and give your money to a business that actually cares about their customers!
Jason Warner
Called the night before my daughter's 13th birthday to inquire about ordering cupcakes. Were informed that there was no need to order that we could pick up the cupcakes on the day of the birthday. When we arrived, we were greeted by no cupcakes, no new orders and the place was closed. Not exactly what we were told 24 hours prior. Certainly won't go there again.
Anne Dean
Spent time picking out cake and cupcakes. sent several pictures and was told it could be done not an issue. Paid extra for design and cake was nothing like I ordered. No name, no decorations, no 1 for first birthday as ordered. Cake was rust colored when it should have been white with sesame street decorations. Total embarrassment for a children's party. Cupcakes were rust colored Elmo's not red, RUST. Not sure how you could have won cake wars. Buyer beware!!! Go elsewhere. I wouldn't have done this review if call or emails were answered.?
Tilly Lo
UPDATE 12/5/2017: Sabrina, the owner, posted on FB that Occasionally Cake is permanently closed.
I stopped by yesterday and today, and both days, the CLOSED sign was on the door with no explanation. I even tried calling before stopping by today. Fortunately, the woman there told me that they are closed due to change in management, and that she doesn't know when it will reopen. I asked if she could update on Facebook and their website to inform people of their status. She said to send them an e-mail to check on the status, and that they are pretty good at responding to e-mails. It doesn't make sense why they can't do it.
My first experience with Occasionally Cake was not great. It was this past Summer. I purchased 2 Groupon certificates for a dozen of cupcakes each. I was surprised by the very limited cupcake selection – 3 to choose from and all were made with chocolate cake. I was surprised that the decoration on 1 flavor of the cupcake was very unprofessionally done. The cupcakes were very dry, and nothing special. I wrote a negative review on their Facebook page, and Sabrina’s response very professional until she commented that it is people who leave negative reviews that could put them out of business. I have always thought selling bad products and/or services is what put a business out of business.
I decided to give Sabrina another chance. After all, I have 1 more Groupon certificate left. Yesterday, Tuesday, I arrived at 3:30 and found a CLOSED sign hanging in the window. Today, I tried calling a couple of times, no answers. I decided to try my luck, and the store is still closed. This time, at least there was a woman there who could told me what is going on.
If the store is closed indefinitely, communication is extremely helpful, especially, when they are still selling cupcakes and cake decorating classes on Groupon. The cost, even with the Groupon Deal, is not cheap. Not knowing when they will reopen, I am losing time on using the Groupon certificate before it expires. I will notify Groupon and post this review on their Facebook page so that people can at least be informed.
My feedback for the new management is – improve the quality of the cupcakes, be available during store hours, and improve communication.
LeeAnna McQueen
DO NOT buy a Groupon for the cake decorating class. After difficulty setting up a date, seven of us showed up on the morning of the class and not a single person from Occasionally Cake came. The shop stayed closed. We didn't even get an email or call of apology.
Anette Chithavong
I bought a groupon deal for a cupcake class for two, planning to bring my little ten year old sister for her birthday. We called OC and got an appointment in Old Town, Alexandria and she was really excited to go.
When we arrived at OC in Old Town Alexandria, we stood in front of an empty store. OC forgot to call us ahead of time and did not tell us that they just closed the store just one week ago. I called them. The woman on the phone was shocked, because someone was suppose to call us which DID NOT HAPPEN. The only thing she could do was to apologize, I was so upset. She didn't even try to help, she just said that we could use the money we spent on the groupon deal (55 dollars) for cupcakes. As if someone wanted to eat that many cupcakes?!!! After I asked for it, she offered me to send us a coupon for free cupcakes. We never received it. Mistakes can happen, but that they did not even sent us the promised coupon, I think they are horrible people.
With a sad and disappointed 10 year old I had to drive home.
If you want to get disappointed ,go ahead and visit this store.
No wonder, they had to close the store in Old Town. If they keep that behavior, I am sure the second will be closed soon, too.
Tamara Whatley
I have ordered from Occasionally Cakes about 5-6 different times. I always been satisfied. The cakes were delicious. I have gotten cupcakes a couple of times. They were good as well.
O Becker
Did the cupcake decorating class & would highly recommend it. Informative & fun plus delicious cupcakes after. The buttercream was amazing & I can't wait to go back and get the key lime cupcakes.
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