Tropical Smoothie Cafe
1556 Potomac Greens Drive, 22314 - Alexandria
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Google Reviews (8)
I found a bug in my salad and had to go back to switch the food. The cashier was nice and replaced my food. I was followed up from my complaint with a call from the franchise owner and their customer support separately. The owner called and was nice and gave a refund although sounded reluctant after I told him I had gotten it remade. The customer support however asked for an address to send a coupon and after confirming sending the coupon, she heard I got a refund and replaced order, she texted me saying she is not going to send the coupon as I have already been serviced. This is just poor customer service and for the hassle of having to go back to get the food remade and looking at a bug in my food, a coupon and refund sounds adequate. After sending a complaint that I was going to send in a complaint, she was going to send me the coupon again. I have never had any retail, restaurant, fast food chain, or anywhere offer a coupon and then take it back. I would assume they would want to give good customer service for people to return not just for the sake of replacing an order.
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Google
Pleasant, polite, kind staff. Delicious smoothies for a reasonable price. The detox island smoothie Is what I get everytime. It's low calorie, dairy free, refreshing, and I feel satisfied and light afterwards. ✨️
Google
I had put an online food order. When i get there they didn't have it. I was charged but the order never went through. I love this place. But it was Postmates fault. They need to get a new company for online orders. I will only do phone call orders from now on.
Google
after having a problem with my order at another Alexandria Tropical Smoothie (which still has not been fixed) I started ordering from the Potomac Greens location and have not had problem with them. This location is quick, and friendly customer service. My go to location when I am in Alexandria
Google
I have been to many Tropical Smoothie Cafes'. The staff at this location are extremley professional, accurate, and timely. Keep up the good customer service.
Google
Cute little place. Getting 5 stars for the huge sizes of the smoothies, the quality and taste of the smoothies, and the quick fast service! You'll be in and out.
Google
This is my favorite location!!! They get my order exactly right every time, as I need a few things changed from how they "normally" make my two favs.
Google
Well, they also have breakfast wraps. They were okay and priced reasonably but we waited a bit for them, even though we were the only customers being served. The place was clean and cozy.
Google
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