Review Cold Stone Creamery - Alexandria

Please do NOT patronize this establishment!! I visited on February 15th after purchasing a Strawberry Blonde Gotta Have It size ice cream the Saturday prior. The lid was not properly affixed and the ice cream melted and came outsize of the bag. I returned to request a refund, with the ice cream in its original packaging and receipt, and was threatened, without prompting, warning, or even escalation, with the law. My only request was simply for a refund with my receipt provided. The 3 young African American girls, 2 pictured, are extremely unprofessional, rude, and disrespectful providing unnecessary commentary. The owner, an Indian male, Ajaz Shaikh, who prefers to reference himself as "AJ" attempted to reference himself as a "Christoper Johnson," his American business partner, also lacks professionalism. After simply requesting a refund, the owner, Ajaz Shaikh, first contacted building security, who arrived stating he could not remove me from the property, suggested speaking with the owner, and suggested I not engage the three young girls due to their behavior and disrespectful comments. After waiting for almost 45 minutes inside the establishment, the law never arrived. As I was about to drive away, an officer approached and stated nothing he could do and my contact with corporate. Please do NOT patronize this establishment!!

If you like a creamy and rich texture sweet treat. This is the right place to go. Coffee lovers only and Chocolate devotion are my favorites and to go flavors of ice cream. Ice-creams are so creamy and rich in flavor. We just can't stop eating with a single bite,

They close at 9:00 but stop making shakes at 8:15. Placed a mobile order at 8:20 and workers were unaware of the order when I got there at proposed pick up time. Waited 40 minutes from time of order and still nothing. Worst workers I’ve seen, and store policies. Don’t come here or order mobile. They thought mobile order was through Uber when it was off their website… completely untrained staff that is clueless and no customer service skills shown. Second time I’ve tried to get a milkshake from here for my girlfriend and been unsuccessful. The manager was even here running the show, what a joke.

Employees wearing headphones, talking to each other about drama and cursing at each other, complaining loudly about the line and doing nothing to help get us out quicker. One girl tried asking 2 of the girls hiding in the back to come take customers and they loudly in unison said NO. When it was almost my turn I saw one lazy girl come by the ice cream and use her nasty bare hand to pick something out of the vanilla ice cream. Absolutely horrible experience, I didn't buy anything after waiting 30 minutes in a line of like 10 people when I saw that. I visited this past Saturday the 12th and will never return to this location. Absolutely shameful behavior and unexcuseable health safety violations.

Do NOT come here. The WORST Cold Stone experience I’ve ever had. They had a sign on the door that masks were required, so I put mine on, no big deal but then we walked in and there were 6-8 teenagers behind the counter, some with masks and some pulled down, wearing street wear (hoodies, inappropriate graphic tshirts, etc) chatting amongst eachother as there was a line of ~6 parties waiting to be served. Of the teens there, only one was taking and making orders the rest stood in the back, walked around - all while chatting loudly. Finally, when the line hit the door, two other teens walked up to take orders. One took my order and the other completely ignored my partner and moved to the next party. I asked for chocolate chips in my ice cream, he threw some chips in the middle, and scooped the ball into the cup, no mixing and when I sat down to eat the ice cream I noticed there was barley any chips, only gave me half a serving. Then he came over and took my partners order after I had to tell him we had one more order (he was about to just ring mine up) and he didn’t ask if he wanted a mix in, just threw the ball of ice cream in the cup and slid it across the counter. When we went to pay, he swiped my card 3 times before it rung and gave me my card back sticky from ice cream - he then proceeded to make an ice cream for the next party with the same gloves that touched my credit card - gross. Talking about gross, the establishment is FILTHY. By no means up to the Cold Stone franchise standards. The toppings were a mess on the counter, fruit was left out of the fridge, they weren’t cleaning up after each mix in, a MESS. The drink fridge - empty and with cardboard boxes pushed up against it. Waffle cones? They don’t have any. Some of the tubs of ice cream were visibly freezer burned and still put out as selections. The register area was sticky and dusty - just, seriously, gross. The owner (who I learned was the owner through reading other reviews) was there and did nothing to get the teens to do their job, provide better customer service, or look more presentable. He walked around them, dusting the toppings counter with his BARE hands and throwing it on the floor. Then he just left, leaving the teens to manage the store in that condition. Do not come here - deserves no stars. It’s disgusting.

I ordered a peanut butter cup perfection ( left pic). I understand out of cones. But they had all the toppings...go figure. Cold Stone has really fallen far.

this is my local ice cream place. i go here with my family. i recently had a first date here. the ice cream is always good, if a bit pricey. the service can be a bit slow, but the people are always nice. the store is small so there isn't much seating, but the hoffman area outside has many benches and nice seating areas.

I love cold stones, so giving this a two star review hurts. However the service here was not good at all. I do not recommend coming to this location, I know I won’t be back. Did not feel welcomed at all.