Taco Bell

Update again on 4/24/22. They have screwed our orders up the last two times we have gone. Today, we ordered the veggie nacho fries in the tray and were given a burrito instead. We went inside to get the order fixed and 15 minutes late they had made us ANOTHER burrito. We couldn't wait any longer and so we left and get home and find out we were given 2 steak burritos. We are vegetarian and can't eat them. And it wasn't because they were short staffed. There were 3 people in drive thru, 1 front cashier, and 4 people running the kitchen. Absolutely unacceptable. Last time, they left out 3 items and wouldn't answer the phone when we called. They literally let it ring through 3 times and on the 4th time calling they just left the phone off the hook. Updated again. We foolishly tried to patronize this location again. This time we were told at the order box "our system is down and we cannot take orders". So we told them we had a mobile order and the told us they could fulfill it. So we pulled around and got our order. We checked the order before leaving and we were missing an item. So my husband tries to get in and all the doors are locked. Some employee came to the door and said "we are closed due to our bathroom being out of order". Well we tell him we were missing an item and they offer to fix the issue. Well... 15 minutes later we finally get out replacement item. Absolutely insane! This place needs to close down until it gets enough component employees! When we went to leave, three employees decided to walk outside and smoke by the front door. I say fire them all and start anew. This location has always been good ... Up until today. We went to get lunch at 145 and they told us they were "out of food due to the lunch rush". I said that I had a mobile order and needed to have it cancelled and they told me to go inside. I went inside and no one was at the front counter, no one greeted me or the two customers in front of me. The drive thru girl was sweeping the line and playing on her cell phone. After 5 minutes I left and cancelled the order through the app. Absolutely unacceptable.

My wife and I live about 30 minutes away in Troy. We eat here pretty frequently and haven't had many noteworthy issues. With that being said, I ordered nachos for my wife, got back home and midway through her meal, she finds this (see pics). It appears to be a cooked bug of some sort. My wife got physically sick after seeing this. Absolutely disgusting.