Roy's Caribbean Restaurant

First of all this place is super expensive and the food isn’t that great. I ordered fish and got the wrong order so I went back. The little girl that works the front with the braids was very rude! Like if I’m patronizing you’re establishment you should be all smiles. This is why I don’t support black owned businesses. The service SUCKS! she was obviously bothered when I made a complaint about receiving the wrong order. She threw by food at me and I still said thank you. When she turned her back and didn’t respond I said thank you again and she goes “ yup” . NEVER AGAIN. I’d rather support non black businesses where I’m respected . With the bathroom that’s been out of order for 50 years oh and the food is HORRIBLE . Worst customer service ever!!!!

On 1/27/22 I came to this restaurant to purchase food. If I can give them ZERO stars I most definitely would. First of all the food is way to EXPENSIVE! I spent almost $100 for oxtails, Rasta pasta with shrimp, and a few other things. The oxtails are $25! (They only offer 1 size). This was my first time here and I will NEVER be going back! The food was HORRIBLE and uneatable. The oxtails we're HARD HARD HARD! The Rasta pasta which had shrimp in it Was VERY BLAND. It tasted it like it was RUSHED! NO seasoning at all .. then to top it all off they forgot my plantains so I had to wind up going back to the store. Then I get back home and realized they forgot a order of macaroni and cheese that I ordered. At this point I wasn't going back ! I came to Albany from out of town to visit and this restaurant was a HORRIBLE experience to say the least. There's a old Jamaican lady that works there that's VERY RUDE AND NASTY AND DISRESPECTFUL. HORRIBLE ATTITUDE. this worker was arguing with a lady which was a customer like myself while I was waiting for my food. The FOOD IS NASTY! PRICES ARE HIGH AND AGAIN THE FOOD IS NASTY! AND THE WORKER WAS ABSOLUTELY UNPROFESSIONAL. When a person comes in to your establishment to spend $$ with you, being HUMBLE is key ! I CAN'T SUPPORT A BUSINESS LIKE THIS EVER!! THE WORKERS NEED CUSTOMER SERVICE TRAINING AND FIRE YOUR COOK 😒