Buffalo Wild Wings

Food was good, service was exceptional. Our waitress was one of the best we've ever had at this location. My only complaint was they were out of a lot of food we like to order. The waitress said the truck hadn't come in yet and that's not the restaurant's fault. Sometimes you just have to go with it.

Usually, we love Buffalo Wild Wings. This time, multiple things were wrong with the order so I called. Spoke with the manager, Barry, who was argumentative and not helpful. He kept interrupting me when I tried to speak, and when I did speak, he told me what I was saying was just an opinion. Yes, I’m calling to tell you that my order is wrong and my opinion is that I don’t want to eat the food that isn’t what I ordered. Did not refund my food, and says I’ll be receiving a call from the general manager tomorrow. I’m looking forward to that call. I want to tell the GM how Barry treats guests. Did not listen to me, argued with me, and doesn’t have a hospitable bone in his body.

Food is really not that good. Small portions. Overpriced. Nice waiters and service. Always leave feeling like I should of just cooked at the house. Only go cause my friend liked to get the wings but he even is worn thin from the ridiculously small wings and drum sticks. Wish they would bring back the good ol days of B'dubs. Just sad to see now and days.

The General Manager at this particular store, Rick, was insanely rude and unprofessional towards me. I've made complaints about the wait times at this store and lack of proper masking during the height of the pandemic. This person called me and berated me over the phone. He yelled and hung up in my face twice over a complaint I've been making about the store for months. If that's how he treats people who don't directly work for him, I can't imagine how he treats staff at this location... A similar complaint to the GM and DM of the Dairy Queen right next door did not have this result and was an overall positive experience.