Starbucks

The cashier here was great and friendly. Very accurate when taking my order and pleasant. I could see that the baristas were very busy with mobile orders and orders coming from the counter. Sadly, they weren't able to get my order correct this time. They missed the lemonade and I didn't feel like interrupting their flow. All employees are nice and have a great sense of urgency. I do feel that they could take a little more time to double check the drinks and it only takes a few more seconds. Sadly, this costs them a 5 star rating. I myself am in customer service and have found when to take a few more seconds to make sure all is correct, things just fall into place. I wish them the best in future reviews, though I probably won't be back to this location.

This is my neighborhood Starbucks. I always knew the people that worked there were kind, courteous, and friendly, but this past Saturday I really put their customer service skills to the test. I thought I would go there and enjoy reading my new books while enjoying a triple mocha frappuccino. I order my drink and it comes quickly I start to settle into a nice high top table and chair and before you know it my drink goes tumbling over. A fountain of triple mocha frappuccino rained down over the table, chair, floor and I'm sure somebody in the vicinity walked out with a chocolate stain somewhere on them. I alerted the staff they went into action and out came the mop, bucket, and towels to clean up my mess. In the process of the cleanup a brand new venti frappuccino was ready at the counter, at no charge, for me. After the clean up I did sit down to do exactly what I wanted. Just when I was getting ready to leave would you believe I spilled my drink again! The very gracious girl who cleaned up my first mess was back with her bucket and cleaning supplies and said "ma'am don't worry about it, I got it" I thought the best thing I could do was clean up what I could, say thank you, and quietly exit. Big Mahalo to Starbucks Waimalu. You guys are the best!