Michelle Price
Terrible experience. They got our order wrong. We ordered 2 spicy tender meals, each with gravy & zing sauce. When we got up to the payment window and handed our receipt, I noticed one order had gravy and the other had zing sauce. I mentioned this to the cashier and he acted confused the whole time. I said multiple times that both orders want gravy and zing sauce. He even pulled in a cook to confirm. When we got home, not only were me missing gravy, one of our meals was not spicy like requested! This happened the last time we visited last month. Terrible service and incompetent staff. Step up or go out of business!
Storm
I ordered on Uber Eats, and paid 1$ more for extra sauces, including the hot sauce packets. I ordered 10 extra hot sauce packets(5 zing and 5 liquid hot sauce). I called the store to make sure they got it, and the lady barely understood me after repeating myself a few times. Then, finally, she assured me they're in the bag.
It arrives and there's 10 packets of Zing(Again, I ordered 5 liquid ones).
Oh, and a side of gravy looks like it was just thrown in the bag, and it spilled ALL OVER the bag...
Not very satisfied with their service, especially the lady who answered the phone and assured me the hot sauces I paid extra for would be in there.
Mike Cypert
This is by far the worst chicken I have ever eaten. Chicken was not fresh . Dried out like it had been sitting in warmer all day. Rolls were also dried out and salad was brown. We couldnt eat chicken it was so dry. Since wife went to pick it up wasnt worth taking it back. We just threw in the trash . Will be the last time we use golden chick on marsh lane in addison
Raghav Mehrotra
They serve like this very bad 😞😞 disappointed this time
Brittany B
I knew something was wrong when I arrived on the night of 12-01-2019. As I stood in line ready to order, I waited almost 15 minutes before I was even addressed. The customer service needs a LOT of improvement here.
The man at the front took awhile to take my order and even LONGER to prepare it. We waited about another 15 minutes before we were served. I ordered the holiday 3-piece tenders with a side salad that came with a small funnel cake. The salad was already turning brown (see picture), I was given gravy instead of the requested honey mustard sauce and the funnel cake was burnt to a crisp. In fact, the funnel cake was so hard, it hurt my teeth to chew it.
So in short, I will NEVER come back here. Buyer beware! Do NOT eat at this location.
mike thompson
Chicken was hot and tasty, love the fried okra! Guy in the drive thru was super friendly, overall excellent 👌
Miguel De Alva
I love the food but it's kind of expensive. I had a problem placing an order through the drive thru.
Preston
Cook was ruud. Cursed me and tried to give me my plate free will never come back here. Used to be so nice here. Smh
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