Taco Bell

Worst Taco Bell I've ever been to. Will not be back. I've dealt with having issues with my orders from this location many times in the past but continued to go because it's walking distance from my apartment. No more. My fiance and I went to go through their drive-thru and were told to go inside to order because they were "switching the money". Okay, fine, no big deal. He sits in the car while I go in. Instead of taking my order, I get told to put my order in on a kiosk. Still fine, whatever. Put in my order and sit down at a table to wait. I waited while other people came in, ordered, got their food, and left. I waited while they reopened the drive-thru and completely served SIX CARS. Sitting there for so long gave me a chance to observe how nasty and disorganized the restaurant was/is though--trash on the floor, food on the floor, soda machine out of syrup, sauces everywhere. When they finally they called my name, it was only to tell me that they were out of "DLTs" (aka Doritos Locos Tacos) and were replacing it with a regular taco--so a waste of money for paying extra with no refund. FINALLY I get our food 35 minutes later and are able to leave. When we opened our food though, it was a dumpster fire. They were apparently out of lids for the power bowls, so they smashed it and wrapped it with paper. There was mmaayybbee a teaspoon of cheese for the nacho fries--literally ran out of cheese after four fries. Convenience only stretches my patience so far. I will NEVER visit this so-called "restaurant" again. Corporate Taco Bell needs to step in and close this place.

Came here on late night. The manager was rude at the menu. But I thought he was just tired or something. Start ordering and felt like I was being rushed instantly. They were out of all the drinks that I wanted, so I had to settle with a Gatorade. Got to the window, doesn't say a word. It's late on a Saturday night, so I'm assuming he's really tired. Asked me to drive around to pick up my food, that's also fine because I know they are trying to make their SOS for the day. We have our drinks and the Gatorade taste terrible, as if the machine wasn't clean and it was low on sweetener. I make it around but have to wait for the car in front of me to order and I'm not able to go pass them because it's too narrow. So I have to wait even longer. Get the food. I say "Have a good night." Nothing in return. My wife starts eating and notices that there is barely anything on her 5-layer burrito. Little meat, little beans, very little cheese, no cheese sauce and no sour cream. I'm not sure if they got a whole new staff after the start of the pandemic or what. But I've noticed since then the staff here is kinda trash. I use to like coming here but I expect it something to be wrong every time I come here now.

Visited last Saturday as this was the favorite Taco Bell before Covid. As we were looking over the menu trying to figure out what we wanted we were rudely interrupted and told that we needed to order from the kiosk. Okay fine my mom only pays cash she doesn't use debit/credit cards so I paid as no one bothered to be at the register to take cash if we selected cash and no place that I saw on the kiosk to insert cash. Then we aren't given our drink cups for a while till they think and ask about it. They directed us to the kiosk to order and drink cups are behind the counter so how could we get our drinks when no one was up there to do their job? Then they just say here ya go and leave us to have to go get the cups even though it was their error. Tables were sticky and seats nasty. Even after getting a wet paper towel and wiping it down the table was still sticky. Employees sat on butts in dining room doing nothing and playing inappropriate music. When food was ready tortillas were cold and never heated. While insides were hot thankfully. Bathrooms were yuck and lock would either not lock or when did lock it would stick and you could not get out till you turned it 3 or 4 times. Employees finally got up and did something work related when a friend came in and they helped them by taking their order at the counter and giving them their cup at the counter right away and cutting up joking etc while they hung out at the counter. Must be nice to get that friend treatment. I did voice my concerns in bullet points through the survey you take online now and 1200 characters or less. Hopefully someone will read it and do something about this location.

This was the weirdest fast food experience I have ever had. I was traveling with our kids. We went in and ordered food on the computers. We noticed the ceiling had fallen in in one area of the restaurant. It was roped off so we sat far away from the area. After waiting 10 minutes we were informed that the dining room was closed. There were about 5 other people waiting just like us. They made us leave, then we found out some people had already been waiting 45 minutes. I tried to go back in and cancel my order. They wouldn't let me. They told us to get in the drive thru line. It wasn't moving at all. I asked for a refund. They said they couldn't give one. After another 30 minutes we left, leaving them our contact info, hoping we might get refunded. We had no food and crying kids. Although I feel sorry for the employees, who obviously were dealing with a difficult situation, it was handled so badly. We waited 45 minutes and left empty handed.

Taco had very little meat and cheese. Burritos was soggy and charged to much. No Receipt I did call and complain and they made it right but went there again and same thing but this time I called corporate and they sent me out 2coupons for 5.00 off . To me that was nice but I rather not take a chance again with this place unless it’s simple like Nachos

When in to order and used the self order. I got the txt receipt. Waited 25min for my food and never got it. Asked for a refund and was denied. The reason given was "I only have 1 food prep, and I have a drive through to take care of." I also overhead them trying to look for my order when the drive through had a break in it. Apparently they marked my order as complete to keep there metrics looking good.

Our family loves our local Acworth Glade Road Taco Bell but as of recently every single time we eat here our order comes out the drive thru window incorrect. They have tried to bribe people for good ratings on their surveys as well as try to hand out free unwanted items instead of fixing our order with the items we were anticipating. Let's get some team work going on at my neighborhood Taco Bell for Christ's sake and offering free stuff doesn't satisfy everyone. We want our order done right with the proper amount of food for the price we've paid! Best Of Luck...Concerned Citizen