Dunkin'

Rough morning at the Dunkin' that included an overcharge, and a bagel bag being thrown on the counter by an angry bagel toaster that apparently uses a flame thrower to prepare food. I ordered 2 bagels toasted and a dozen donuts, 3 of which were specialty donuts. My total was 28$. I questioned the total. They said it was because of the specialty donuts and then totaled it again. This time it was 24$. I paid, looked at the receipt, and I had been charged for 12 individual donuts. Once again I questioned the total and while my appeal was under review, the bagel toaster approached and tossed my bagel bag on the counter and stormed off. The donuts are good. The bagel disintegrated into ash.

I do not live near this location, but if I did, I would be there on the daily! The nicest staff was there! All of my drinks were really quick and the staff was beyond amazing! The restaurant was so nice and clean and they honestly had more in there that I've ever seen at any other Dunkin' donuts! Great job guys!

They should start calling in-store orders by numbers and not just what ppl ordered. I was order 1174 and there was a lady that was order 1171. She ordered two avocado toasts, two sandwiches and three drinks. All I ordered was avocado toast. They called out avocado toast and order 1171 grabbed it and asked where was her other part of the order. I assumed it was mine but since she grabbed, I let it be. They informed her that they only had two toasters working and it would be coming soon. They call out two avocado toasts, two sandwiches and she takes that as well and leaves. After waiting around 14 minutes for toast, it was just me and a young man with a job application waiting near pick up. Since no one asked if I needed anything, I went to the cashier to check up on my order. Someone apologized for the oversight but they will make it right away. Waiting more than 15 minutes for toast is ridiculous. There needs to be a better system for in-store orders to avoid this happening again. The toast was good by the way but the service could be improved. I understand that COVID has changed things especially with staffing and everything takes longer but it appears as if they were well staffed perhaps too many people in the back and considering everyone had their order except me, I don't think staffing was the issue here, just customer service.

It was our favorite dunkin location. Today didn't hit the mark. Our refreshers were switched with a different flavor which is completely understandable as they were out. It happens. No big deal at all. However, I also ordered 2 orders of hashbrowns and 4 bacon/cheese wake up wraps for me and my toddler. He loves the roll ups and since they don't have them anymore I found a good hack for it. We received NO FOOD. literally none of the items were delivered. PLEASE make sure your delivery drivers have BOTH bags of an order PLEASE. Uber made it easy for refunds but this definitely put a bad light on giving this location any business.