Taco Bell

My family and I went to this Taco Bell/KFC last night. After placing our order, we were instructed to pull to a parking space to wait for our food. Several other customers were also waiting in parking spaces. Thirty minutes AFTER we placed our order, I decided to go inside to get a refund. Two or three other guests also went inside to get refunds at the same time. One of them had been waiting over 40 minutes on her food. I remained polite and requested to just have my food refunded since I had already been given the drinks. The employees told me that my order was ready and asked if I still wanted it. I said, yes I would still take it if it was ready. I moved over to the side of the counter while they were processing refunds for other guests. From there, I could see them preparing my family’s order and proceeded to watch them cook and prepare the whole thing over the next 10 minutes, so my order had not only not been ready, it had not even been started. Another guest waiting outside told us that he had been waiting for 30 minutes and stated that the employees had given his order to someone else and were now remaking his order. It was complete chaos as the drive thru and the parking lot just continued to fill up with vehicles. I don’t know what the problem was as to why they could not get orders done, done correctly, and handed out to guests. The least they should have done was told new guests that arrived that they were backed up and to expect at least a 30 minute wait instead of taking their money and expecting them to sit in the parking lot for 45 minutes. After all this, I tried to complete the survey on my receipt, but the first part of the code was cut off so I couldn’t even report my experience.

Horrible and shorted us on our meal. We ordered a simple steak quesadilla and taco meal and husband ordered a 3 piece chicken meal. We got to window and i asked that i did not believe it came with 2 sides, it was supposed to come with 3 piece chicken and 1 side. I was ignored. We too were asked to pull into spot and waited for about 15 minutes. No fork in bag or napkins. We got a 2piece chicken and my quesadilla had steak on half the quesadilla. I figured these guys would start doing better with competition across the street but they have only gotten worse.

Walked in, no Hellos. I made eye contact with 5 employees and still no Hellos. Waited almost 5 minutes and left. My Spider Senses told me to get out and not order any food from this taco bell/kentucky fried chicken. Non of the employees had their mask over their noses, only the mouth was covered. Never been to a restaurant where cashier or employees didn't greet me. Never expected this from a large corporation like Yum Brands.