Dunkin'

I was there yesterday at noon time I know they were changing shifts but the customer service was horrible. I ordered an iced coffee and an egg and cheese wake up wrap. My iced coffee was made right away however I had to ask three times about my egg and cheese wake up wrap. There was a Spanish girl who was working behind the counter who was swearing throwing “F bombs” and none of the other workers said anything to her. I was very disappointed as I myself used to work at this exact location and the manager I had would’ve never tolerated this type of behavior and bad customer service.

The store really needs improvement. Used drive thru window. My drink from that DD for the first time of being a regular customer at various DD stores tasted like dirty water. Had to trash that drink. On top of that, my passenger who leaves nearby told me he stopped buying drinks there due to poor customer services! That location lost me too.

Worst service I've ever had @ a Dunkin Donuts Location. Took about 5 mins for someone to answer @ the Drive Thru and then was told that my mobile order didn't go through and there was nothing they could do even though I was already charged. The first and second shift crew there are horrible and should all be replaced. The only good people were the overnight crew but they no longer work there over a robbery that they tried to stop. Worst management team that I have ever dealt with. They should close down this location and start fresh with an entire new team. Glad to know a Starbucks is going in nearby and I will be taking my business there instead. They should have treated their old this shift crew better. Josh and Geo were great at there jobs and very friendly and customer oriented, I never had an issue with either of them. Sad to hear they are gone, they were the best to deal with for my late night coffee cravings.

Severely understaffed and never pay attention to the customers in the front. You can easily wait 20 minutes for your order to be taken. They need to get help. Also dining room window has been broken since the summer with the same plywood covering it for months. Seems like ownership could care less about customer satisfaction and more about squeezing every penny. Showed up at 10:40 with 2 people ahead of me and it’s 10:52 and still no orders taken. GET HELP!!!!!