*The on shift manager fixed everything*
I wanna start by saying that I’ve worked at a sonic before, therefor I know how stressful and fast pace the environment can get when it’s reached it’s busiest hours. The poor girl at the drive-thru window had such a hard time hearing me, and my order was “put in” then wrong way. I asked for a manager and she brought one out to me and she corrected the error, while she was inside I noticed my order had been completely messed up. The second manager came out and I expressed my concerns with the order and she listened, fixed the order completely, and refunded me the entire total of my order. She was super nice and understanding about the situation and apologized. I will admit that I was a tad bit frustrated at the beginning, but everything was made right at the end.
The service is great and the food is what you expect from SONIC. I wish this location would allow tipping on the app. The workers really do a great job!
Fast efficient service. AND I actually got my order as requested with NO CHEESE on my Toaster. Now if we could just get the Sonic in Madisonville to take note. Better yet, Can we get the Sonic in Madisonville to send their employees to Woodville for training on customer appreciation?
Like Arnold said, "I'll be back."
Sounds weak, for a solid evaluation, but this Sonic was pretty average. Drove in. Ordered on cell. Paid on cell. Drinks came out properly in 5 minutes or so.
No problems.. order was right and the employees were nice
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