Jimmy John's

Don't EVER order food from this place! My family ordered dinner last Friday. After an hour wait we finally called to see where our food was. They told us the driver had it and was on the way... 20 minutes later we called back and was told that our order was never made because the bread was burnt, and than we were told the driver messed it up. When I asked to be refunded my 60 dollars they said I would have to come in Monday afternoon. I went in Monday afternoon to be lied to AGAIN and was told I had to talk to the area manager Aaron to get a refund. After talking to Aaron (and him treating me like I was the problem) he said I would be refunded in 3-5 days... Still no refund, no apologies, and being talked down to in a condescending tone. Don't spend (or waist) your money here!

Placed my order at 8:30 am for delivery at 11:15 am, it's now 1:30 pm and still haven't received it. When I called just now they told me the order is in the car for delivery... the same thing they told me at 11:36 am when I first called. When I tell him this the guy says "don't know what else to tell you". So my order has been "out for delivery" 2 hours now? I'm a patient person and I understand it's hard to find employees these days but this is unacceptable. My lunch time ended at 12pm, even if my food arrived right now, I can no longer eat it... and it would be a soggy mess. Stop advertising delivery if you can't handle it.

One of the most unpleasant experiences I’ve had thus far ordering from Jimmy Johns. To help alleviate the stress from staff shortages, I placed a pick-up order and proceeded to wait 2 hours without receiving an update. Finally, I decided to give them a call. To sum it up, I was told that they “forgot to update the order status” and that it was ready to grab whenever. After explaining that I’d rather just receive the refund than a sandwich that's been sitting for 2 hours, I was told that the order would be voided before being promptly hung up on. No apology for the delay. I highly recommend avoiding this location entirely.

I order from here quite often and I’m less than a mile away yet it always takes over an hour. Today, it took an hour and 45 minutes to get my food and my drink had no ice, in fact it was WARM and not even carbonated !!! I don’t think anyone enjoys warm soda, especially after I paid extra for that ? Definitely feel like I’ve been robbed. I understand that ice melts but when I ordered my food almost 2 hours ago, I expect the drink to be made when the driver is about to leave, not when they make my order and then let it sit for OVER AN HOUR. I’m disputing the entire transaction with my bank because I’m truly mind blown on how terrible the service is. I get that everywhere is understaffed right now but that doesn’t mean you should let people’s orders sit for hours at a time.