Wendy's
1989 Richmond Road, 23185 - Williamsburg
Recommended by Sluurpy:
2021
#303 of 310 restaurants in Williamsburg
Updated on
American
Fast Food
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
46/100
Data Completeness
61/100
Verified Dish
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📷 Photos (11+)
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Google Reviews
1
Google reviews
Saturday evening and they decide to have the dine-in closed. I don't want to eat my burger over my lap I want to go inside and eat it. Terrible mismangement here I can't recommend.
Google
Order was almost totally wrong and missing stuff. Couldn't take back because we were in middle of softball tournament and only chance to eat. Called later that day but was already home (40 miles). I just wanted to get reimbursed for the difference and what I didn't get ~$5 even if it was a gift card. Was told they don't do that. So WE don't plan on ever coming back or suggesting Wendy's and we do tournaments there all the time. 😖
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Google
I normally like Wendy's but this Wendy's was very disappointing! The guy at the drive thru window was extremely unprofessional (even with the manager standing right next to him). The fries tasted like they had been out for hours. Were cold and just disgusting tbh. And after experiencing the service I chose not to complain to the manager to avoid any type of confrontation. Did not seem like they cared about their job nor did they take any pride in what they were doing. This store may need some upper management to help them get their stuff together. Unfortunately, I will never be returning to find out
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Google
I had to wait for my food and when it finally came out the fries were not fresh. I asked for fresh fries and had to wait a while again to get the same fries I handed over with a few fresh ones sprinkled on top. Service at this location is horrible.
Google
Our Double stack was delish, bathrooms were clean but there was no ice & the floor needed sweeping.. nothing seems to be working..
Google
Store was opened on a Friday at 7:15pm but apparently they were not able to take orders. Basically a bunch of kids working here with unethical management. Taco Bell across the street was satisfying!!!!
Google
Only one of three kiosks for dine in were working, which they forced you to use in lieu of cashier entry.
Ordered an iced coffee from the kiosk, but they don't sell that here. My wife had some customizations on her chicken sandwich which were ignored (including adding bacon which was for an added fee). They could not modify the kiosk orders, nor could they give you a receipt or refund.
Overall, this is among the worst ten restaurants I've ever had the displeasure of visiting.
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Google
Well this was the first they didn't give my soda the girl took three times to get my change correct and I waited 15 minutes online this Wendy's definitely needs some help with their staff or maybe the manager was off
Google
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