Domino's Pizza

I ordered a thin crust with extra ham and extra mushrooms from the store on Merrimac Trail in Williamsburg Virginia. When it arrived, it had very few toppings and a good portion of it was burnt. I do have pictures if needed. I called the store and was told that all they could do was give me credit for the missing extra toppings and that thin pizzas come out more done because they are thin. I understand that, but I have ordered this exact pizza many times and have never had it arrive burnt. I do not feel that this is acceptable, nor does it meet the guarantee on the box that states you will “make it right” if I am not completely satisfied.

Very unpleasant experience. I ordered my pizza around 9:30 and all was well until I reached the quality check. I wanted on quality check for over 30 minutes before calling the store and politely asking for an update. Everyone on the phone was very nice. I was told the driver had just left to bring me my food to my house. Another 20-30 minutes pass and I call again. And they say that they’re short on drivers. I completely understand and wait another 30 minutes before I get a text saying my order was canceled. I tried calling them a few times and they didn’t pick up. I then went to the location and asked about my order to see if I can just pick it up. They told me that the driver came back and they canceled EVERY order. They also told me that they had threw away my order. I left right after I got the text. And I don’t live more then 7 minutes from the location. They offered me two free pizzas and I was grateful. The young man that handed me the boxed checked them before handing them to me and didn’t say anything. But when I got back to my home I opened the box and noted that both of the pizzas were ate from. I know they were free but I still think it was very unsanitary. Time span-> 9:30 PM - 12:00 AM

Nothing against the local restaurant but the nation brand need to stop putting pressure on the local stores if the local restaurant can't handle the orders. Second time I had to go to pick up my order because the local store can't delivery my food. It's all good. I just wished I would have knew up front.

Food is never made correctly or ready on time. I think it’s a staffing issue. Anytime we pick up the employee seems unsure of everything. It’s the most convenient place near our home and that’s why we keep coming back but honestly it’s not that convenient anymore due to the incredibly long wait. Took 3 hours to deliver a pizza a few months ago and now I’ve been waiting over an hour for a pick up order.

Sitting in front of store and just ordered online. I am impressed how tentative the workers are. Worker came out of the store and asked if I have been helped I explained the situation. Every deliver driver who came back to the store asked if I had been helped. I was very impressed with this, knowing they are paying attention to the parking lot. A worker from inside came out I told him I just ordered online and asked him to confirm my order he game me a thumbs up, very impressed.

I ordered the Pan ExtravaganZZa. Before placing the order, it the app recommended that no more than five toppings be put on the pan pizza, but I did it anyway. And that was the best pizza I have had in a very long time. The crust was cooked perfectly. It had plenty of toppings and it was hot. So good. 😋