Golden China

Food has been great for years. Service is good and fast. Prices are reasonable. I've been eating here for 10+ years with very little disappointment. I'd like to respond to the other reviewer. Unfortunately, a lot of folks are dishonest.. especially now in desperate times. That is certainly not to say you are but businesses must protect themselves from this happening. I've worked in kitchens/restaurant for 20 years and I've seen folks many times say their order is incorrect to get more food. Once again, I am DEFINITELY not implying you were doing this. However, you have to try and understand a businesse's perspective. If they asked you to bring food back you should have and let them deal with it. You did not think of this because you weren't doing anything dishonest. Restaurants have to, unfortunately. They would have thrown it out but would have known it was honest. To try to imply they re-serve food is absurd and hopefully came from your anger and not true senses. During these times let's try to see all perspectives and not just our own. Golden China is the BEST in town for fast casual Chinese takeout. (I really wish you all would open back up on Mondays though)

The food here is probably some of the best in town, but I love the crew in there, especially the younger dude chef, who remembers you and takes care of you. My wife has a specific dish that’s not on the menu, per se, but this guy said he’d take care of it the first time we asked, and now makes it for her just remembering us from ordering it before....great customer service.

If there was a zero star or negative stars I would've used those. We did take out last night and when we got home realized THEY had made a mistake on the order. Called them and they said bring the other food back and we will exchange the correct food for the mistaken order. I thought for sure I had heard them incorrectly so I did not bring back the food and instead tossed it in our trashcan at home, it being a pandemic and all, I couldn't imagine that they would want me to bring food back into their restaurant. When I got there they would not give me the correct order because I had not brought back to the incorrect food. I can't believe they would want contaminated food back into their restaurant, even if they were going to “throw it away” themselves which I question, since they wanted it back so badly. The rude woman at the register then told me that she would not exchange my food at all, to which I replied I would never eat there again anyway since I don't know if I'm getting somebody else's returned food! I have never before heard of a restaurant wanting you to bring back food that they cooked in error; isn't it bad enough that I had to drive all the way back to the restaurant to get my correct order? As it turned out I had nothing for dinner. We have ordered the same thing multiple times since moving here from this restaurant, but never again will I set foot in there!

Food is fairly good. Service is poor. Mistake was made with our order over the phone (for what it's worth, everyone in my house swears I said the order correctly). I have no problem with mistakes, I'd even be willing to accept that it was my fault, and to pay for an extra dish (which I did have to do), but what was really upsetting was that the cashier was rude and insistent that it was impossible for him to get the order wrong. He also claimed to have asked me a lot of questions on the phone to absolutely confirm that I ordered the correct dish, which seems ridiculous, especially considering the phone call took ~20 seconds.

Food is really good. Best Chinese joint in town. I don't feel terrible afterwards eating it as well. So why the 3 stars? Well, they are a tad more expensive than the average Chinese place, but that's justifiable by their upper scale place. However me and some friends were told if we wanted to eat in we had to make a reservation, despite the store being completely empty. However the biggest reason I'd rate the place so low for having such good food is due almost solely to the customer service. I'm used to establishments not having primary or strong English speakers, but combine that with the impatience and rudeness of the staff and management, you have some pretty irritable experiences. Ever watch that episode of Seinfeld with the Soup Nazi? Well it's comparable to that.