Review Popeyes Louisiana Kitchen - Wichita

I had placed an order online and when I got there they didn't have all that I had ordered they only had spicy chicken which was kind of an inconvenience however the people were very nice and they tried their hardest to make it right by giving me mild chicken tenders instead of regular chicken because I didn't want anything spicy! They explain that they were short-handed and I completely understand you could tell that they were all worn out and that they all had a long day however they were all nice and the food was still good even though it's not exactly what I wanted

This Popeyes is single handed the worst in wichita. I am met with an extremely long wait time. Then after the 20 min wait, I am met at the window with fast sharp rudeness. Where was that fast paced work when preparing my food? Regardless, I see three people standing there chit chatting the entirety of my wait time in plain sight. My order was 15$… I’m not paying 15$ for laziness. To top it all off, not only did they get my order wrong (three tenders with fries… not complicated) they shoved the 2 bone in thighs under my French fries, so at first glance when I check my food at the window it looks fine. They deliberately messed up my order and knew that if they hid it under my fries, they could avoid a confrontation. When I called, their excuse was that there is new employees…. There was no apology or anything. I will be coming in, getting my refund, and never eating at this location ever again. I am also going to urge people I know not to go to this location. What an absolutely inappropriate way to treat someone.

I am making an exception for this place. I normally will never rate a chain restaurant above 3 stars. The reason this deserves an exception is that it is consistently the best Popeyes I have ever visited, not just in Wichita, but anywhere. Every once in a while I get a hankering for Popeyes and i will drive out of my way to come to this one even though two are closer to me.

Where to start? This used to be the best Popeyes in town. That being said, the food was good as usual, but the service was terrible. We stood in line for a pretty solid 20 minutes before our order was taken. When my friend asked how long it would be until we had our order taken, he was immediately met with sass and rudeness. The whole 20 minutes we stood and watched as dasher after dasher had their orders filled. Customer service is a dying art.

Whenever we go to the Popeyes on Pawnee and Seneca, the Staff is always really nice, I Love their food, their Pot Pies, that's a meal in itself, I always call ahead and ask them to fry my food fresh, whether I'm getting 28 Wings, chicken Strips or Pot Pies, they always let me know how long it will take, so I will be there as soon as it comes up, they have no problem frying it fresh, my food is always hot and fresh tasting when I pick it up, I really appreciate that. Thank You! Popeyes(Pawnee & Seneca) for the Great Service, and the Hot & Fresh Food 👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽👍🏽

The food was tasty, but the customer service was ehh. The car ahead had a full on conversation while ordering food as the line grew longer, then I was placed on hold while she helped the window with microphone on. When I was handed my food, the lady didn't even look at me, thank me, or anything. Just not the personal service I typically get from a drive-thru.

Went today to get some lunch after being at the hospital all day and the only thing I can say was good is the tea! I ordered 2 meals (only got one) and the order I did receive was still not correct. The lady at the window did not say 1 word to me after taking my order at the speaker. I definitely will not be returning!

Have always loved Popeyes chicken until I got it from the new Republic store. The tenders were hard, dry, inedible and expensive. So very disappointed. We won't be back.