El Pollo Loco

The food at all El Pollo Loco locations is consistently great. The food at this location is no exception. However, there are 2 major setbacks here that take all rating stars away: 1. Prices are considerably higher, as much as $2 on some meals. 2. The employees have zero customer skills, never a smile or even a hint of pleasantness that would make you want to pick this location over the others. My senior group had this place all to ourselves, no surprise because of the prices and lack of employee pleasantness. I hope this location can get a manager who can increase employee pleasantness, increase customer traffic, and possibly lower prices if business picks up.

After tonight service, I decided to look at the reviews that I agree with. The females on the night crew are very rude, as we double checked our order at the counter, we didn’t see our mac & cheese. On top of our beans was rice we thought it was a mixup so we asked for the mac & cheese and pulled out the rice, the girl who put the order together literally snatched the rice off the countertop and said “Oh I gave you an extra side your mac & cheese is under the salsa” She grabbed the rice off the counter as if she was paying out of pocket for the rice. Made us feel super awkward.. We double check the order cause every time they forget a side it’s a drag going to this place at night

very very bad customer service lady was already giving attitue to us when we pullednup to order our food ! was gasping like if she was tired of having us order on the top of that we didnt say anything and top of that !!! i asked for extra sald dressing and was so rude she had to bring in another employee to help us cause she didnt want to ! worst employee ever ! Maria