The hotel is great! The staff are very nice, all of them! With a toddler and a baby, we requested an early check in, we were in by 1pm. Also requested a fridge, and we got that too. Room spacious and clean. There were goodies which my toddler enjoyed. Pool was nice too, they even have swim diapers t
Beautiful rooms and wonderful service. Amazing tub and shower. I do wish the rooms had more outlets, for all the devices that need to be charged these days! I love the scent of the shower gel and shampoo! I grab them all whenever I stay. Pool is Great, even had a few toys for the kids! Service in th
Great overnight with my BFF! The room was large and nicely appointed. The bathroom was spacious and super clean. Dinner at the restaurant and lunch in the lobby was tasty!! Service was wonderful. My only complaints are that the drawer containing the safe fell out of the dresser (almost onto my
The entire staff is very hospitable. Valet and doorman greeted me right away. Concierge was very pleasant and was able to send me a floor fan to my room straight away. My room was spacious with a beautiful bathroom and very comfortable bed. Ordered room service at 2300, received it in 20 mins and th
Had a great weekend stay at this property. I arrived around 11am, and they allowed me for early check-in. And top it off, they upgraded to one bedroom suite because my room wasn’t ready yet. Also as a titanium member, I was able to ask for late check out till 4pm. Also, it was interesting to see swi
Great location, service and rooms. Staff is very friendly. Wifi to the room is charged at $12/day for non-members. Lobby is free. Food at the restaurant is good. Rooms are quite big and has pretty much everything a traveller would expect. Overall the stay was very comfortable.
The Ritz-Carlton is legendary, and the White Plains hotel deserves that status. The people are extraordinary and go out of their way to help in every way imaginable. Decor is superb. The fitness facilities are beautiful, with a wonderful perfectly-heated swimming pool - not great for athletic laps b
We had our company holiday party here. The staff was very accommodating and the facility was very clean. I felt that the venue was an excellent selection, which led to a very fun and memorable evening. My only disappointment was at the end - I was part of the setup and breakdown committee, and th
We stayed overnight & 4 stars for the staff! They went out of their way to not only accommodate us but, go 10 extra miles! A shout out to David at the front desk! Thank you. The property needs a serious upgrade, it's not Ritz standards by any means. The rooms are old, bedding basic, the carpets stai
Great staff, great location - room definitely needs updating or a "refresh" - missing and broken furniture, not the greatest cleaning service.
What this hotel lacks in the room, definitely makes up in service. The most wonderful and attentive staff. Really "above and beyond" service from beginning
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