Chick-fil-a

Terrible. We came in at 3:15 PM on Thursday, May 26. We ordered at the counter for 3 people. I have 3 issues I’d like to bring to managements attention. I couldn’t find an email & tried calling but extension 5 just rang so this is my attempt at making them aware. 1. The gentleman who took the order struggled with making change, but that’s fine we could wait & I’m sure that with todays environment the strongest team members aren’t working the counter however he was also unfriendly - this never used to happen at Chick-fil-A. Even during the heights of the pandemic Chick-fil-A offered incredibly friendly service. 2. Our beverages has almost NO ICE. This has become a regular occurrence at the University Ave location & we heard other patrons complaining about it also. I had five little melted cubes in my large glass of tea. The same thing happened with my lemonade last week. I didn’t realize that supply chain issues extended to ice. Surely there is a solution to be found here. 3. One of my waffle fries tasted like mold. Unfortunately, although we ate most our meal inside, I took my waffle fries with me to eat in the car on the way to our appointment, as we’re running a little later than planned, otherwise I would have made staff aware of it at that moment. Additionally, if you are going to open the dining room it shouldn’t still feel like a storage area. This is the first time I’ve come inside the store since covid, and you obviously don’t want people to do so. I’m really shocked at how far this restaurant has slipped. It was remarkable during covid and there are obviously managerial issues at this time that need to be addressed.

This is Chick-Fil-A is practicing what they preach. Myself and 23 other young adults are biking across the country for cancer charity. Bennett and this Chick-Fil-A donated 24+ meals to us. They helped us out in a time of need. I appreciate everybody who works there. Excellent food with even better service.

Wouldn't eat inside if you like having a drink, no drink station, no easy way to get a refill, have to go back to main counter while employee after employee walk by, then you might eventually get helped by a manager. Horrible customer service, confused how this is better than a soda fountain for customers.

Saturday April 23rd around 7:30pm when it was pouring down rain my 2 boys and I decided it was a good idea to dine in at Chick-fil-A. We were soaking wet when we entered the restaurant and we were greeted by Kayla. She was amazing and had paper towels for us to wipe our faces, hair, hands and anything else off. We ordered and sat down. Kayla came over to make sure we were doing ok and I said everything was great except we were freezing because we were so wet. Kayla ended up coming back over to us with 3 heated jackets that the staff uses outside when it is cold and they are helping people order in the drive thru. My boys and I were so impressed with the service and how Kayla went above and beyond to make sure we had a great experience. Thank you for having such a caring staff!!! We will DEFINITLY be back!!!

Always delivers their promises and are super good at being speedy in line everytime I've gone. Sometimes, when they have new and even inexperienced hires on their first day, it can be a bit slower, but I've never not gotten my order in a timely fashion, and it is always hot and fresh and tasty. I would recommend the shakes to get you started and some chicken tenders (which they have grilled.) with original Chick-Fil-A sauce. If you want a side, their fruit is so good and tasty and you can get a large, medium and small option. Same with my favorite dish (aside from their chicken tenders, with their original Chick-Fil-A sauce.) Mac and Cheese! Oh my word, It isn't like kraft, it's a thousand times better and thicker noodle( and like the fruit) you can also get small, medium or large and let me tell you, large is an entire meal in itself. The Mac and cheese is so creamy warm and cheesy! It's just the perfect cheddar taste to it on the top, like toasted cheddar. It's just- believe me- not something you want to miss out on. 5 out of 5. I never find myself disappointed with this establishment or their food. Ty, Chick-fil-la.