Panera Bread
1036 Plaza Dr, 91790 - West Covina
Recommended by Sluurpy:
2025
2024
2021
#43 of 142 restaurants in West Covina
Updated on
American
Fast Food
Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
52/100
Data Completeness
67/100
Verified Dish
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Google Reviews
864
Google reviews
Unfortunately, I didn't have a good experience. I took a bite of my half sandwich and surprise it tasted like pure bread with lettuce. To my surprise they had put just a little of the chicken salad. The soup was a small cup (fine) but half way filled. If you are looking for customers to keep coming back, good luck, your standards are terrible. It was a simple order to make, how do you explain the poor presentation? This location is a nono to me. I'll drive to Alhambra or South Gate instead.
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Google
Good spot for cyber cafe. Lots of power outlets. AC was cold. Outside seating available if so desired with umbrella covering. Plenty of parking. Food is standard fare. My fork did come with extra dried food on it but it can happen anywhere. Something everyone should be aware every time at a diner.
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Google
Came in w/ no appetite. I only have had the salads & I needed to eat more for dinner. I got a sweet young lady to give ideas, Mariah . She knows the menu & gives great advice. I got the chipotle chicken avocado sandwich and cup of broccoli cheddar soup. It was all delicious. I'll come back for it again.
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Google
I love Panera - but not this time. In the mood for an egg salad sandwich, and the internet said they served them - nope. The grilled cheese I got was warm, but not at all grilled. Very strange.
Google
The sandwiches and pastries are good. Good social distancing & everyone was wearing masks. It's very quiet inside. There is some outside dining, but it's not crowded. I felt safe going inside to pick up my order. They have tablets set up so you can order inside without talking to anyone, and there's also online ordering. They have hand sanitizers.
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Google
I love Panera, just not my experience today! I was eager and looking forward to enjoying my Mac & cheese sandwich. And while doing my order I asked "is that 4 sandwiches?" (In assurance) This girl answered back with an attitude and a smart mouth. All she had to answer was yes or no. Wait, That's not all. My Mac & cheese sandwich was missing. Not happy. I been cooking and making tamales for 2 days after long hours of work and 2 hour traffic. Can i just get break with good customer service and my right order please. . Who ever did her wrong before me thank you. I took the punch for you. Life is though. I know. But learn to appreciate what you have know. We are in a pandemic. Appreciation to one and other is the minimum we can do. Unless you want robots.
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Google
I always do not have good experience at this particular Panera.
One time, they closed the place down (They said it's due to computer system down.) without notifying the customers that ordered ahead. We all lined up in front and waited and waited until finally, someone came out and told us. If they can email us about our order, why couldn't they do the same? Just do email blast.
Another time, we ordered 4-5 different kinds of bagels. When we received our order, all were plain bagels. They asked us to come back and they would replace it. Why should we do that? They finally refunded us.
Another time, we received only 10 bagels instead of 13 for our baker's dozen. They missed one bagel, may be, but 3?
Yesterday, we were going to order the Baker's dozen. We ordered Monday for Tuesday delivery, one whole day ahead, and yet, most every bagels were not available. This is holidays season; they should know better and stock up more ingredients.
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Google
Food is always good, soup was not very warm. Girl at register was nice but didn't ask about utensils, butter or give us a buzzer. So lots of trips back and forth. Food side wasn't very helpful.
Google
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