I'm changing my review from 1 star to 4. For one everyone has bad days or moments. I shouldn't judge a whole business over 1 incident. I didn't come for a long time for myself but would bite my tongue and go in to get coffee and food for a local homeless lady that stays near here. (Everyone should be kind and helpful because we could all be in her shoes at any time) but today I was a little late and when I pulled in, she was being cared for by the employees there. It warmed my heart. I pray that God blesses those ladies and that business for helping her. I will give my business to any who help the less fortunate. Duncan you have an outstanding crew at this location and should be very proud. I know most of the food given is stuff they're about to throw out and that part doesn't matter. I know this because I was once in her shoes. We appreciate any and all food. Anyway this business deserves recognition. A huge thank you!
Maria
Johnny “El Dreddog” Gato
+4
🤠🤗👍A very clean store. A polite staff, a humorous and engaging manager, they get your food out to you rapidly, hot and ready to eat. The store can be busy because of its location at the intersection, and you never seem to get the wrong order. Better service than many of the other Dunkin Donuts in Waukegan.✔️✔️✔️✔️
Love this Dunkin Donuts !! Always fast !! Great customer service!! Adrian goes above and beyond to make sure our coffee is made just the way we like he is always smiling and makes sure to ask how we're doing !! He is a great asset to the company and we look forward to seeing him !!
When ever I'm on this side of town I come here to get my coffee an egg wrap the drive-thru is a little bit lengthy to go around but otherwise fast efficient service the girls are are outgoing and friendly never had a problem here
Christopher James Stanley
+5
Love Dunkin donuts & coffee. Disappointed that US99 Melissa & Austin I couldn't get coffee mugs for work Joel Kennedy construction and Dunkin coffee for coffee with Joel Kennedy cause he got mad at me for drinking coffee first thing in morning at work on his time. At first I thought maybe cause didn't bring enough for everyone. Cause him or his son buys dozen donuts every day for us so heard about coffee mugs and figured Dunkin coffee with Dunkin donuts kinda get him to understand gotta have the coffee to start the day at least its not something else lol
Went yesterday & today, Halloween. They were in costumes yesterday which was amazing! But not today. Either way, my coffee was incorrect yesterday but spot on today. Overall, this location is the best for friendly and efficient service. Seems like the same gal is always at the window and she is awesome 🙂
Great customer service at this Dunkin!
I have called most of the locations in Waukegan to ask a simple question today, and this is the ONLY one who answered their phone . I would have to say this is poor customer service and this is will be our only location from now on! Thank you for the great customer service! I forgot to get your name.
luisa fernanda marcalain
+5
I love this Dunkin donuts they always give me my order correct 💯
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