Jack In The Box

The manager of this Jacks is a great guy and really does a great job. Staff are friendly, restaurant is clean, service is swift. As for food, I am so addicted to Jack's two tacos and have been for decades....don't know why but they are the best fast food tacos around. And cheap too! This little shopping center has a ton of stuff--Dollar Tree, Big 5, a great produce store, a Firestone car service garage, and a great laundromat. You can get a lot done here while you stop for a bite.

Its a shame I really loved this place my family and i have been going here for years. After a long day my family and i decided to order "Jack's berger meal deal", a few drinks, potato cheddar wedges, and loaded mini tacos. because they have always been dependable, reliable and served with a smile and get the food delivered. The app said it was unavailable for online orders so I called the store the lady told me that they were haveing internet problems. So my uncle went to go order at the store they told him to park in the front a nice young man with dark hair brought the food out when my uncle asked him about the "Jack's munchie meal" box he said that they ran out of bags. We got back to the house and found out our order was wrong we called the store and the drive through lady answered the phone she told us she was the manager. we told her that a our whole "Jack's berger meal deal" was missing she proceeded to tell me that was wrong and she had no meat and she had to grill it herself and we were wrong. I told her that we could come to the store and she just questioned our validity and then was silent for 2 minutes after we said we would just come down there. We got to the store the young man who brought the food out to my uncle greeted us he apologized to us and said he would get the manager to help make things right. The manger came over and took the receipt and said whats missing I told her we called just a bit ago the other manager that we were talked to on the phone came over and said "omg I told them on the phone we had no meat" to which the other manager replied "what ever give them whatever the want I guess!" They started talking among them selves rolling their eyes and looking at us. When out food was done the 2 bag were thrown at us and she said "HERE!" No apologies were gives except for by the employee who greeted us when we returned home we discovered that our burger Patty's were burnt and realized that they kept the receipt with the credit card info. Even my mom said in her 40 years of managing restaurants she has never seen such bad food service and rudeness and incompetence.

Burger was missing cheese and the patty had poke through holes in it. And egg roll top was almost separated which looked as if someone took a bite into it and then changed their mind. It really looked gross. We didn't eat either, took pictures and brought items into the store the next day hoping for a replacement, after I tried to call without answer or a call back reponse, however it wasn't received well. I was told I should have called, yet I did. I was told the that the egg roll was fine that the tongs probably squished it but that there was nothing wrong with it and they were unwilling to replace it. If anyone has kids then you know, many times if it looks gross they won't eat it. Considering they do not care about the appearance of their products and miss basic ingredients of their products without the consideration of their customers needs or wants, I give this location 👎👎 I say shame on them for not doing it correctly the 1st time and not making it right the 2nd time after having to waste my gas driving 15 minutes to return to the location.