Chipotle Mexican Grill

1. We walked into the place and they said they were only doing orders from online. We were standing there for 3 minutes until they told us this. 2. We went onto the app and made our order. We couldn’t get chips because they were “sold out”. 3. We waited ten minutes to get our order. Once we got our order we went to get our drinks. They were completely out of ice. 4. I opened up my veggie burrito bowl. The order was completely wrong. There was cheese on it when I didn’t want cheese. There was no guacamole. It was spinach not lettuce. There were no vegetables. We went up to tell the lady working that it was all wrong. She continues to say that they were out of vegetables. This should have been said on the app like the chips were. They could have been cooking the vegetables the whole time they were just sitting around. The lady also said that we had to call a number in order to get a refund because they don’t deal with it in the store. If I could give the a zero star I would.

My co-worker and I have ordered from this location several times over the last month and half. The food has been horrible, I ordered a chicken bowl and the bowl was barely half full, rice cold and hard, chicken was so chewy. I had tons of guacamole, sour cream, and cheese, very little rice and chicken. I live in Pittsburgh and never have any issues with those Chipotle’s. We will not be ordering from the Washington location again…very disappointing!!

The worst experience consistently I've ever had at a Chipolte and ive lived here and in Maryland for the past 4years. Bad attitude from most of the staff when I usually go in (evenings), ordered a chicken bowl, had no white rice, no black beans & no fajita vegetables available. Whatever male was taking the orders gave my lady attitude(hes lucky I was feeling gracious). Overall the food was salty, dry, the chips were awful. I do not recommend this location to anyone. I love Chipolte but will not be returning to this location under any circumstances. Like most fast food in Washington this place is under par compared to any other location.

Update April 2022 - They appear to have addressed the slowness for online orders and I'm increasing their rating accordingly. Previous Comment: The food is good (no complaints there), but the fulfillment of orders is crazy slow! Sometimes it's 15 minutes + after my pickup time before my food is ready