Papa Johns Pizza

I would give a 0 star but that is not an option. So super bowl Sunday, I literally put an order in online for my pizza to pick up at 6pm so I would have it in time for the 6:30 game. I put the order in at 9am. I arrived at the location at 6:10 to pick up my pizza, waited in a line, just for the guy working the register to tell me that they had not even started making it yet and that I should have known that ordering ahead was not a guarantee. I explained to the guy that I ordered ahead so that this would not be an issues and he said "yeah it's going to be at least another 45min to 1 hour if not longer". I understand all pizza places are very busy on super bowl Sunday but the fact that I put the order in early in the morning and it could not be even started till well after the pick up time is ridiculous. If you cannot keep to the scheduled times then it should not be an option on their site. I will never use this location again, or probably papa johns in general. I don't know if it is the system the workers see the orders on or just poor time management.

Call to order takeout and got someone from a third world country who refused to tell me where he was even located had to be put on hold three times once so he could make my order for me a second time so that he could tell them that that was all I wanted and a third time to give me the price and a fourth time so he could tell me how long it would take. Big surprise it's only 10 minutes from my house and it took them almost an hour after they told me 15 to 25 minutes. Pepperoni stuffed crust pepperoni pizza was horrible hardly no pepperoni no cheese. Papa John's is no longer a product of the United States I will never buy from them again.

Ordered on phone thru their horrible call center. Went to pick up the pizza and wings and no order was received. Had to wait 45 min for it. They gave us wrong dipping sauce and shorted 4 wings. Called store to complain, they gave a free pizza under phone number, when I called to redeem, no credit recorded. Very unprofessional for spending almost 40 bucks and having to wait extra time and still screwed up order and with a fake redeemable pizza.