Angela Myers
I go to this 7-11 all the time. I have never had a bad experience until tonight. The older Caucasian lady working there was SO RUDE. I wished a better day and she had a nasty response. When I asked her if I had done something to offend her she proceed to raise her voice and cuss at me. I explained to her that I had not cussed at her or raised my voice once. I believe in taking accountability and if there was something I did to offend her than I should apologize. I HAVE NEVER BEEN SO DISREPECTED LIKE THAT BY ANYBODY EVER IN THAT STORE. if she does not like customer service than she should find another job. People need to be held accountable for their actions. Her behavior is uncalled for and is a reflection on that franchise. I hope they rectify the situation because all the other employees are so helpful and kind.
wren michael
I use that one often on my way home, the older ladies that work there are the reason I come back! So very nice and friendly. Ya dont see that much anymore!
Calvin Ruffin
The worst 7-Eleven experience ever in my life. Just moved to the area and this is the closest convenience store to my home, well every visit since has been horrible, the short black moldy face lady cashier has the worst customer service skills I've ever seen she constantly along with other employees harassing customers. One day she denied a man who was obviously in his 40s a lighter because he didn't have Id, and tonight she started a argument with a woman who purchased a Big Gulp and a bag of Doritos because she got some cheese for her chips and charged her $3.00 for the cheese itself. I stopped coming to the 7-Eleven because of this type of nonsense but I'm definitely not returning and don't recommend anyone else.
Joshua S. Harris
This location is extremely Ghetto and the customer service is beyond horrible. I’ve been to over 200 different 7 elevens in 14 states in the last year, and this is honestly the worst one. There’s several 7-Eleven locations near this one that I recommend before coming here- such as the location up the road at the corner of Virginia Beach Blvd
And Newtown Road. I realize people go to 7-elevens for the convenience, but save yourselves the rude and unprofessional behavior of the staff here. Surely, they’ll anyone can find a better location than this one.
Shakira Payne
In the past three months since moving near by everytime walking in this store,it this same rude lady who acts like she doesn’t want to work there .customer service is not a quality at this store.it’s sad she is even rude to the kids that come in there. so for now on I will continue making sure she gets notice. I’m sending secret shoppers with hidden cameras and will be publicly putting her out and making sure corporate see her in action on multiple occasions .7-Eleven is a trip I make every morning and every night so you telling me I have to go all the way to another 7-Eleven just not Deal with me Debby downer. one thing I hate is negative energy.she is to old to working at 7-Eleven and behave the way she does for all that she need to be sent in the back of the freezer stocking all day because being the face of the store is not a good look.
Jayro Verduzco
Very rude lady told me to take off my ear phones and get off my phone and kept telling her co worker, very loud I wish people weren't on their phone when buying something. I can do what ever I want when buying something I am the customer, and y'all provide the customer service! You need to higher employees who provide better customer service, acting all ghetto really be professional at a workplace!
joi ous
Not much in 711 I just go for quick things
Tina Pruitt
Odd experience to say the least. My son went in to buy a slurpy. When he pulled out a$20 bill to pay the woman said she couldn't change a twenty and wouldn't sell him the slurpy. He pointed out 7/11 was retail store with the only focus being selling goods in exchange for legal tender and questioned how they couldn't have cash on hand on a Wednesday afternoon lunch hour. Seems counter productive right? At this point he was called a racist. He asked how questioning their inability to accept legal tender was a racist statement. The lovely lady behind my son came to the rescue and pulled out $2 dollars to pay for the slurpy. The experience was more of a lesson about how people interact these days and a refusal to deal with the actual problem at hand. It seems everywhere we go these days people seem defensive and afraid. My guess would be the store is struggling financially and not making ends meat. Anger and rudeness are based in fear. With the amount of poor reviews on this store, this family seems very afraid.
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