Chapala Jalisco
Pat Booker - Universal City
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Pat Booker, Universal City
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Google reviews
First the good. The food was very tasty, and was brought to us hot and sizzling. The waitress was good, got the orders right and we got our food fast. The bad. Cleanliness needs to become a priority in this establishment. The table we were at was sticky and the flies.....no bueno. The flies were terrible and we spent more time protecting our food then eating it. That was the reason for the loss of two stars. But the food regarding, taste, temperature, and speed...excellent.
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I work next door & eat here 2 - 3 days per week. Most of the food I've tried here has been great. Everyone who works here is friendly & the waitresses here are the best I've ever had the pleasure of being served by. Ask for Gabby if you really want the best of the best, however, all of them are top notch.
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Visited around 1030am on a Saturday. I got a simple chorizo and egg breakfast plate that had beans, potatoes, and 2 tortillas with a tea for $7.85. Food and service was good and fast. I am not a local so my idea of what is good will not likely match others. It was nothing out of the ordinary, but good.
Restaurant was fairly busy with at least 12 other groups seated...seated like plenty of locals do probably a good sign that it's good place.
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Great food and friendly staff. I had to knock it down a couple stars though because the place is a bit dirty. I can forgive the flies and the dirty table (we had just arrived after lunch) but I cannot forgive the very large (bigger then a softball) sized wasp nest hanging by their outside window. Since this nest could not of gotten to this size all too quickly, I am left assuming that cleanliness just isn't a top priority for them. That being said, I will still be going back because those were some awesome beef enchiladas.
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Food was pretty good, green salsa was already gone bad but since i placed it all over my food thinking it was supposed to be fresh well I had to eat my whole meal disgusted. The waitress was never at my table and I had to get up plenty of times to the front where she was just standing fixing her hair to ask for refill. Bad service, but the food was good before the salsa incident.
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Me and my family have dined in on several occasions and we always loved each visit. The breakfast plates, breakfast tacos and dinner choices are all very delicious. The overall quality if the food and service here is very good.
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Forgot why I stopped going here until I stopped today.... How hard is it to remember to put salsa in the bag. I ask for 4 green salsa she hands me my bag and says with green salsa.... Get home no salsa. No big deal to most but to me my 2 tacos are just a vessel to eat salsa. I love hot foods if I could just eat salsa with a spoon I would.
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Been coming here for a while now because the food Is good but after today forget it! I would much rather spend my money on someone who doesn't have these customer service issues. When u order in the drive through they sound so annoyed about taking your order "anything else? No? Drive up." AND while waiting for ur oder u can hear all of them laughing cursing in Spanish i get my food and when I try and ask a question she interrupts me and says have a good day and closes the window in my face. Ridiculous!!
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