Baskin-robbins

Ruined a birthday but completely screwing up, then not caring about the cake. . On top of the cake was the correct order confirmation with the right flavor listed. Someone scratched off the flavor and re wrote just plain vanilla. They did not call me to verify this nor inform us that they had made this change. Picked up cake, person behind the desk had no idea what to do when we asked them about the fact they scratched off the flavor we had chosen on the order confirmation. Person could barely operate the register. Since we were not sure about the cake flavor without cutting into it we brought it home and checked. Vanilla instead of Pistachio. Tried calling the location, no answer. They have not answered all day. Tried emailing the managers, no response. Called corporate customer service to try and fix and there is nothing they can do to get in touch as they tried too. Not worth going back into the shop since the person there had not idea about anything so we get a birthday cake - not cheap ill add- that is completely wrong and no one to do anything about it to make it right. Will dispute on CC given no other option and never return.

This location is sucks especially night staff. Very rude and bad customer services. They don’t contain Oreo cookie ice cream in anytime. Especially, when you order after 9 o’clock they sold out many flavors. On the Uber eats, it will shows they have all the flavor but you will get a call from Uber driver that whatever flavor you order, they sold out.

Many good ice cream flavors which you can try And buy. Milk shakes are awesome. Reasonably priced. Parking available as well. People working are also friendly. I usually go here every week. They have outside seating available so during summer time you can sit outside and enjoy a nice milkshake or an ice cream.

they did not honor there promotion. a woman and her child ordered a sunday to get one free. the sign didn't have any exclusions on which sunday you could order. the woman read the sign and was still denied. when I ordered my sundae I was told the same thing. I felt like it was a race thing. I will never go there again. a very unprofessional place