Jack In The Box

I went to the drive through to order a strawberry milk shake and clearly the menu said the cost of the milk shake was 4.99. Jack in Box decided to charge their own price to 5.19 at the window. Plus tax. So, it came out to 5.63. I asked the lady at the window why did they charge 5.19 when the menu says 4.99. She just looked at me and ignored me. Clearly wrong

I was having a horrible day. My order was not exactly what I wanted. (My fault) and Felicia fixed it for me while still smiling even though I know I was a pain and they were busy. Excellent customer service! Your positive attitude is appreciated. You never know what people are going through. Even just going to pick up food. Thank you again Felicia.

I was the only person in the drive thru & only ordered a breakfast jack & hash brown but still had to pull forward into the waiting spot in front of the store. Waited 10 minutes while 3 cars drove up, ordered, received their orders & left. I do love a breakfast jack & hash brown every once in a while but sadly it gets less & less frequent every time I go due to service. 😑

I went through the drive thru and it took me 40 minutes. They gave me half of my order and asked me to pull forward to wait. I waited about 10 minutes and they brought out a few more items and they were still missing some. They went back inside and just left me waiting another 15 minutes. I finally went inside and my additional items were just sitting there. I asked the girl and she was like, oh here is the rest of your order. When I got home my order was wrong and still missing items. They weren't short staffed, just unorganized. Nobody apologized or even cared.