The Old Spaghetti Factory

Service was great! Our waitress was outstanding! You can always count on the food tasting exactly like Old Spaghetti Factory style…just like it was 40 years ago the first time I went to the San Diego location. It’s not the best, but you don’t go there for that…it’s the memories…our family has enjoyed visiting multiple locations over the years!

First time and probably the last time I'll be dining at this place. At least for a very very long time. Understandably, they are probably understaffed as they had an hour wait at 5 pm on a weekday but their reasoning is that they have a lot of reservations. Fortunately for us the bar was open and when i went around, there were a ton of empty tables and a small handful of service staff.. The bartender did well on our drinks but when we got our food. We got the main entree first... had to ask the staff for our soup that was another 15 mins and we never got our bread that came with the meal. As for the food, my school caferia lunch was better. Soup had no taste, pasta was dry and the ice cream tasted like it was from them knock off name brand. By far the worst restaurant I've dined in this year.

Weird that they only take a few reservations, then it's pretty much take your chances and wait at the door. Hostess on the phone wouldn't even let the kitchen or wait staff know we had a large party coming. Once we arrive we're told it would be a two-hour wait. Would have left, but it's our birthday girl's favorite place. Turned out the wait was just over an hour. Once seated, our server, Melissa, was phenomenal. She handled all the orders, kept our drinks full, and oversaw all the orders as they were delivered. Across 16 dinners, there was only one mistake, and it was minor. The overall experience was great. Would have been excellent if they had taken my reservation.

The salad was delicious and so was the dessert. The main course chicken Marsala was not so pleasant, the plate was too hot but the chicken was surprisingly cold-ish, felt as the piece of chicken was thaw in the microwave and sauce poured on top to make it hot. Had to let my waiter know. She kindly served me a second plate, this time spaghetti was hot enough and but chicken wasn’t exactly well served still, edges around were hard making it uncomfortable to chew.

Good food served in a timely manner. I wish I remembered the server's name. We received the best service that we have ever received. This young lady was attentive and intuitive. We never had to wait for, or even ask for drink refills, they were delivered just before we realized they were needed. Extra salad dressing, extra napkins, or anything else was on the table at the moment we needed them. She got a $40 tip on a $90 check and I still think I under tipped. 100%, 5-stars. An award winning performance.

I think they may still be struggling with understaffing.. Restaurant was about half full and we had to wait about 1/2 hour for seating. However, service was welcoming and great! Food was very food and my 9 yr old daughter loved this place! Spaghetti is one of her favorites and she had never been here before. She also loved the lemonade with cotton candy rim

Quantity, not quality. Should be cheaper compared to the surrounding selection given that, but it wasn't, the "Red" sauce was just that, tasted like heated canned tomatoes. At least a hint of some powdered herbs? Nope. And in addition, we had to ask for them to check on our food as people that ordered after us were getting served first. We were told that it was made, but forgotten to be picked at the server window, just sitting under heat lamps. Makes it that much more appealing doesn't it...