Byrd Drug

I've heard people talk about Byrds since I moved here 5+ years ago. First time trying it today. Gotta say I'm dissapointed. Like, the women working the counter were friendly, don't get me wrong. I order a sausage link egg and cheese sandwich. Links tasted cheap, eggs were extremely watery and scrambled (on a sandwich?), and bread was toasted, rather than grilled. I guess I should have ordered a plate and made my own sandwich? It also seemed over priced for what we got... The eating experience would have earned 3-4 stars. So keep that in mind if you want to give it a try! But then I went to use the restroom (for which there are signs pointing to it) and have to deduct another star or two... I had to walk through a dark, damp, very narrow storage area, that has a small door leading outside, and is also where they receive their inventory orders for food! This whole little storage area, and where they recieve truck orders, REEKED of cigarette smoke. I imagine most of the time they stand outside of that door, so it all just trails in, but it had been raining and I wonder if they instead, smoked standing in the doorway?? Anyway, it lead to a tiny, very dirty bathroom. Ugh. Either way, if that's what we have to go through to use your bathroom, just remove the sign that says there is a bathroom to use. 😒

Whomever answers the phone (I think she said her name was Sally) is extremely unprofessional and needs a training course on business phone etiquette. Interrupting an incoming caller by placing them on hold to transfer is not good customer service. I called in and before I even finished telling her my name or what I was calling for I was on hold. I didn't even know I was being placed on hold until I heard the hold music. I was transferred to the pharmacy and luckily that is what I needed. This is horribly unprofessional and I wonder how other customers are treated when they call in. My apologies for wasting your time and interrupting your day at WORK Sally.