Panera Bread

The technology caused me some grief. I tired using the kiosk. The kiosk thought it was communicating to the card reader but the card reader was ignoring the conversation I guess. Anyway it took way too long to order a sandwich. The good part was that when someone came over to help, they ended up taking me over to a cash register to get the order in (good service) but then the pager dohicky didn't seem to be working right, but when someone came by to ask how theins were and I explained the situation they sent so where and the dohicky did it's thon (good service). So good food, really good service, bad technology. Update: this time I ordered on the web before I drove over. Not sure if they were doing maintenance or something, but the website was very slow and the websites human factors are marginal. I got it ordered and it was ready when I arrived. Food and service continue to be good. Update: kiosks all seem to work. No avocado for the avocado sandwich, but other than that, it's all good.

The service here is excellent. I am newer to the area and needed a place to get a snack and some study time. I am so glad a friend recommended it to me. I have had the same cashier the last few times I have visited and they have been beyond helpful. The food I order is always fresh and delicious I definitely will be returning here many times.

Sandwiches were great. Process for picking up my online order was difficult. Went to the counter in main foyer area directly adjacent to the order pickup parking spaces to report I was there to pick up my order. Counter person acted confused about my question. I explained that I ordered online and was there to pick up the order. Still a confused look. I then asked where I could pick up my order. Response was that I had to go to another window for order pickup. I found the window labeled "Order Pickup" and reported my name and that I was there to pick up my order. Person could not find my food. Person asked for my name again which I repeated and spelled. Still confusion. Person asked if I was a delivery person or an individual customer. I replied with the latter. Person then said I had to go to another window. I did and found the bag with my food. I went back to the pickup window to politely report that I had never been to that Panera, so I didn't know their process. I suggested that they post instructions for pickup on the Panera ordering site. The person patiently and professionally reported that Panera has one ordering web site that services all Panera franchises, but every franchise does things differently. Finally the simple solution! Standardize the process across all franchises and post the standardized process on the ordering site. Some noticeable directional signage in the store would also be an obvious assist.