The Fillin' Station

I had to take away a star from my review today after we stood waiting to get a table for about 12 minutes without being acknowledged in any way other than brief eye contact a few times. Very very awkward to stand there for that long with my kids as all the seated customers stared at us. There were several tables in the process of being bussed but rather than getting one ready and seating us, the busser continued removing items from other tables. Eventually the server walked up looking like she was wondering what we were doing standing there. I said "3" to answer the unasked question and just move things along without incident. She said "oh, sit wherever you'd like" but there were no clean tables. There was no apology for keeping us waiting or the apparent confusion over why we were standing waiting for that long. I've experienced this sort of thing other times in small town establishments where they seem to assume that everyone "knows the drill". Please train staff to see every customer as a new customer until otherwise recognized, it will win repeat customers, great reviews, and referrals. All that said, I've had too many good experiences here in the past, the food today was excellent, and I'm very happy to see this business thriving in a small town, so much so that an incident like this can happen due to a very busy lunch hour on a Saturday. So 4 stars it is! I'll be back to let you earn that 5th one back. To your success!