Rally's Hamburgers

Poor customer service. You have to repeat your order several times if you want it to be correct. Always check your order before you pull off (leave), ask for napkins, ask for salt, pepper or any condiments. Make sure you also get your receipt and your change matches. If placing a large order place it at the window not the order intercom. Remember check your order and make sure it's correct. Open the sandwich wrapper and check. They will charge you for extras like cheese tomatoes pickles and onions and don't put it on your order. They all act like they are high from smoking a blunt. I ordered 2 of the Deep Sea Double Fish with everything on it and got 2 regular fish sandwiches with lettuce and tartar sauce plus paid almost $2 for extras.

Got my entire order wrong. Originally didn’t even give me the loaded fries that I ordered and then when I asked about them, they filled the box with chicken. Also got my sandwiches wrong, when I realized they were wrong before I left - they took my bag back through the window and then took my receipt so I couldn’t have my order number. Beyond disappointed. Also watched an employee stick his fingers in his mouth with his gloves on. Absolutely disgusting. I called corporate and they only offered me a $5 coupon.

I was a fairly regular customer until they tried to charge me $0.79 to have the whiskey maple sauce on the whiskey maple mothercruncher and would only honor the advertised price if I order it without the sauce for which the sandwich is named. Could be a training issue bc they definitely have difficulty keeping staff at this location. Overall, there have been multiple signs of serious management issues and now potentially false advertising which I can no longer overlook for the strawberry ice cream (not like they EVER have cones anyway). I will not be back. Would give less than one star if it was possible.

Had to go to 3 different windows 4 times to pick up 2 door dash orders(double order) and ended up cancelling orders because the slob at the window refused to serve me. I went to the walk up and of course that's closed. I went to the backwards drive thru because they have that marked as pickups (Really convenient to crawl over your passenger seat for this by the way) and knocked on window and was ignored. I pulled around to THE EMPTY normal drive thru and was refused service and told to go back to the other window again and then once again was ignored. From the grimy look of the store inside and out and the nasty piece of trash providing the level of service you come to expect if you haven't given up on this business as a whole. I won't ever stop there for myself or anyone else. I don't expect much from their canned responses because if you read the reviews there seems to be a recurring theme for a very long time. Absolute garbage company.

June 4, 2022 I placed an order with Uber Eats today and when my food got here it was cold, missing a complete sandwich, the other sandwich had the items on it that I asked for them to be removed, and the fry cup was only maybe 3/4 of the way full. What a mess. The recipt has everything right on. Who could eat this slop anyways, I had pictures but there is nowhere to post them. I was so mad, and I guess I still am. THANKS RALLY'S I'M HUNGRY!!!

Being one of the only late-night resturaunts to choose from, the amount of times I have showed up in the drive-through to be told "we are closed" or "we arent serving at this time" inbetween the times of 12am-close is UNACCEPTABLE. One of your marketing points is how late you are open but doesnt make a difference when you can never provide food during part of your OPEN BUSINESS HOURS! I find this absolutely rediculous and unprofessional being that it has happened to me more than three consecutive times. This business need to be tightened up immediatly. I gave 2 stars for the times i actually get my food and it is quality is actually exceptional.

I wish I could give 0 stars. This is the WORST rally’s I’ve ever been to. Go through the drive thru and ordered chicken bites box and 2 rally burgers with cheese. Never got either of the burgers. Tried to call multiple times no answer, nice. Go back to the drive thru since they are not capable of answering phones. 5 cars ahead of me wait for around a half hour just to get a simple order right. They give me the rally burgers, get home and there’s no tomato on either of them. Will be contacting corporate.