Buffalo Wild Wings

I have been here many times and they always f the order up some way but today was the breaking point when I ordered large wedges with queso, spicy garlic wings and blue cheese. If you are going to serve food like this after we pay for it I rather you not give it to me at all. This is so f ridiculous.

Came in a few weeks ago: Came in around 5pm with 2 other guests. After ordering it took about 15-20 mins for the first guests food of traditional wings to come out. 5-7 mins later the second guests salad order came out. I had to sit and watch them eat for almost 15 more mins before my order of boneless wings arrived. When they arrived they weren’t even fully covered even though I ordered them extra sauced which receipt even shows. Our order of celery and carrots were also not present. When our server came back I asked for extra sauce to coat my naked wings and that took awhile. I then asked to speak to the manager. When the young manager arrived he immediately started talking to the male guest and wouldn’t even address me until I made it clear multiple times that I was the one who asked to speak to him and that I was disappointed in the service as well as the food. I also at this time explained that I had 2 recovery cards from having the same issue with the wings not being covered at another store. We were told as far as food coming out at different times it was due to new COVID policy for it not sitting in the window (first guests traditional wings were warm at best never hot). I was told that he could remake the boneless wings but I declined as we were on a time crunch and I didn’t have 20 more mins to wait when my guests were already almost done eating. I also told him we never received our celery or carrots. He informed me they were free so he would bring more out as well as telling me that their card readers were down so we would have to pay cash or check. No recovery cards or credit cards were able to be processed. He then brought us celery but no carrots after we told him both twice. The manager was very rude and condescending to me as a female customer. When our server came back around after speaking to the manager he was not pleasant and very quick to address the male at the table before hurrying off. When we went to pay I was never sent on my phone the bill. I informed them I had no other way to pay as I had intended to use my recovery cards for the service which was poor or my credit card. I only Carry $10 cash at any given time. Our server took my recovery cards and disappeared for 10 mins before coming back and asking how much was on each card. After I told him he disappeared again before bringing me a bill and one of the cards saying there was a couple dollars left on the card and leaving. No clearing the table no thanking us for coming in nothing. He also did not have his mask on the entire time and had it over his chin exposing his mouth and nose.(clearly not following COVID protocol). One of my guests was elderly and was quite upset about this. Dispute the rudeness of the server I still tipped 18% as I know how tough times are. After reviewing the bill we were actually charged for the wrong salad even. I am extremely disappointed in this Buffalo Wild Wings location and the service I received. I will not return and instead will find a new weekly (sometimes more than once a week) wing spot. this experience was terrible and extremely embarrassing for me as a host to my two guest. Almost an hour and a half for terrible food and service. Spent more time waiting than eating. Save yourself time and money go to Wendy’s and order nuggets. Was contacted by regional manager Jeremy Campbell who only made more excuses stating it was due to covid our service and that he’s never had bad experiences with the manager or server. I was blown away at his response and lack of concern. Was told I would be reimbursed for this experience and it would be mailed to me. Here it is 9 days later and still they have not mailed anything. Terrible management from regional manager to store manager that night. Go to Loveland Buffalo Wild Wings or anywhere else. Do NOT recommend this location. See pics

***Update*** Wild wings responded and said to fill out FAQs link on their website and they would make it right, I did that and Nothing. Crickets. Terrible! Ordered wings to be picked up. Everything is dry and over cooked, including the onion rings- there is no seasoning on more than half the wings. So much money paid for such bad food. Also, the food was cold and we only live 10 minutes away.

This place has been great to me and so has the employees ! But today I was not happy with the service. NEVER have I been one to complain or waste time writing a review but today was the day it happened. Let me just say I’m all for servers and how hard they work multitasking table to table to get their customers needs it’s not an easy job but it’s also not impossible. So for that tipping is my number one at restaurants when I see servers doing there job correctly. Today I went in for lunch and settled in ordered drinks and an appetizer. Received both but time passes and I as well as my girlfriend needed a refill although I see my server dealing with two other tables along with a big one with 10+ people so I wait patiently til she comes and checks on us (usually happens every 10-15 min) about 20 min goes by and well the party had lots of people so I seen she was there still taking orders but when she had gotten done she manages to reach two of her other tables about 3 to 4 times with their refills and their food as well as managing to go to the back of the restaurant by a window to get on her phone. Then after another 10 minutes goes and a nice man brings our food out and I ask him very politely “could we please get refills” he responded “well who’s your server” understandable he isn’t assigned to my table so I had replied with “the girl but she hasn’t checked with us for over 20min” so she comes and apologizes which was great And I was fine she got my refills I have my food what do I have to be mad at right ? Well we get done eating and we decide to wait til she comes around to ask for my bill as well as some boxes mind you I have about 10+ wings and lots of fries left.within the first 10 min she passes to go to the bathroom and is in there for about another 10 min so I get upset because every time I needed something I waited at least 20 min or more for her to acknowledge me . Why does it take 10 min to go to the restroom, and no I’m not against it take a break I fully understand you need to use the restroom totally fine I have to go super bad and can’t wait sometimes as well. But when you have multiple tables maybe ask someone to cover a few but when you have a job that’s go go go there’s no time for 10+ min breaks in the bathroom Time passes and she comes out and RIGHT AWAY PASSES MY TABLE so I’m there waiting for literally another 10 min probably longer but then she finally manages to come to my table and asks if we need boxes. So you seen us sitting here all that time not touching our food and barely ask us ? So I responded “yup boxes please and my check” she bring it with one tiny squared box knowing both my wings and fries wouldn’t fit, it was visibly known. I left no tip as I felt it was not deserved for the service then having other people bring us what we needed half the time and I went in ready to tip with a gift card and some cash but no I don’t like poor service and poor attitudes. WORST SERVICE EXPERIENCE ever!! do better employees .

Disappointing. Very unhappy with whole experience. We had a gift card so we went tonight to celebrate Fathers day and a birthday. Unfortunately from the service to the food, to the the bill was very unpleasant experience. You would think a place called Buffalo Wild Wings would have good wings but that was not the case. Wings were over cooked, dry and chewy. One of our party got a burger which was the only thing that was decent. Our waiter mumbled and talked so low that it was difficult to understand what he was saying. They have a new thing called "hot and ready" so food came out at different times depending on when it was ready. The fries came out first that we ordered with the wings. They were gone long before anything else came. There were 4 people in our group 2 ordered wings and 2 ordered a burger and a chicken sandwich with salads. The wings for 2 of us came out next without any napkins or silverware. As you probably know it's very hard to eat wings without napkins! When we asked for them it took so long that by the time we got them our wings were cold. The salads came out with the burger and the chicken sandwich order got lost or misplaced so everyone else was pretty much done when it finally arrived. You would think the salads could of come out while they were waiting for the hot food to arrive instead of at the same time as the hot food! There were issues with the bill also regarding a gift card we were using but I've probably complained enough for one review. Needless to say we will probably not be back. This was not the first time we have had issues here as we have come a couple times in the past to watch NFL games and were unhappy those times also. It will however be the last time we come here.

My boyfriend and I went to have lunch here today, we’ve been here plenty of times without a bad experience but unfortunately it was not the case today. We both ordered the 10 wings lunch combo, for mine I asked half hot half spicy garlic and I even watched the girl write it down. When they came out the girl (who didn’t take the order) said here’s your mango habenero and spicy garlic and I said oh I’m sorry this isn’t my order so she took it back and two seconds later comes back with the EXACT same plate with just the hot sauce POURED over the mango habenero. Who does that?!? Completely unacceptable. My boyfriend refused his so we told them to just throw it away did not pay and left. Needless to say we will NEVER go back which is unfortunate but that just does not fly. We will find better wings elsewhere.

A rare and delightful evening with my son at Buffalo wild wings. One of our favorites. Haven't been in quite a while so was really looking forward to it. The place was very busy, lots and lots of people. Was wondering how the service was going to be since I know so many places these days are short staffed. But we really lucked out with our server. Her name was Kayla. She was absolutely amazing! Of course it took a bit for our food to arrive which is to be expected these days. But the food was great. Absolutely no complaints whatsoever. But the highlight of our evening was our server. I absolutely cannot say enough about how wonderful, friendly, kind and always checking up on us if we needed anything else. She deserves a 10. Can't wait to go back!

This place use to be good and the last 2 times the food was just horrible, my wings are over cooked and crunchy, my wife’s food took over 20 minutes to come out after I got my food and they only brought her sandwich and we had to wait another 5 for her fries to come out. I highly recommend not stopping at this place. I will not be coming back!