Pizza Hut

I've been inside once before Covid struck and it seemed clean and maintained well. Have only done drive thru since. Employees (then and now) have always seemed friendly and helpful. My most recent visit, they even seemed to be exhibiting teamwork from my observation. As with most drive thru or curbside pickups, you can order ahead of time (by phone, website or app) and wait less. As far as their pizza and other food, although it's not my personal favorite, I have never had a reason to complain about their food.

the boy who I spoke to hardly knew how to speak English. What is embarassing is that he is American. When someone cannot form sentences I will attempt to mirror their stupidity because I am under the expression that they cannot comprehend simple communication. He asked for information that has never been requested for during previous visits. He acted as though he was drugged out when I asked for an explanation. He handed me someone else's pizza, the man who made my pizza corrected their mistake and gave me the correct pizza; for the most part. I left feeling second hand embarrassment for this establishment. The one star is for the man who prepared the food. Goodluck to those who choose to give this establishment their business.

Placed an online order at 830pm. The app said it would be delivered by 9-930 waited till 10 then call to be told my order was the next to leave out. Still nothing 10mins till 11pm I called again to be told my order was canceled. With no notification that they canceled it. Poor customer service and poor management. Completely unacceptable!