Mcalister's Deli

Service was horrible. Ordered online and had to wait 30 minutes for my order of one sandwich, 1/2 a salad and 1/2 a veggie sandwich. People were walking in and ordering for dine in and getting their food before me. Veggie sandwich was horrible, hardly anything on the sandwich and the bread was so hard I couldn't eat it. I also got a "fruit cup" it consisted of 3 blueberries, 3 grapes, 3 small pieces of pineapple and 2 small slices of strawberry. When I checked on my food multiple times they told me they were making the veggie sandwich, they couldn't have been working on my veggie sandwich because it was missing half of the veggies it should have had.

Prior to moving to Temple I was never a huge fan of McAlister's Deli; however, my fiance and I decided to go here after Church and it instantly became our favorite place to eat!!! The food is so delicious and always served warm. Staff is a hit or miss, some look like they love their job and others look like they hate it so your service just depends on who is working that day. With this being said, we have always been treated well. I highly recommend this specific McAlister's !

Everytime I order pickup or delivery from your store, you do not deliver the complete order. A couple weeks ago, a salad...today a bag of chips. I love your food, but I feel like your workers are purposely sabotaging these orders. Guess I need to look through the bag before driving off, but also your workers should be more diligent.

When we arrived, we came to make sure that it was not busy as we were very hungry. We waited to order our food which we didn’t mind, as there are always lines everywhere pretty much. There was only 2 people in front of us. We ordered our food and sat down and waited. 25 mins later the cashier recognized that we have not yet received our food, apologizes and asures us that our food will be ready soon. Then another young woman comes to us to tell us the same thing. Another 15 minutes goes by and finally our food arrives. I have been to the Killeen location many times, and they’ve proven it does not take 40 minutes to make two sandwiches. People who came way after us got their food before us. I love Mcalister’s, but this location ruined themselves. The lobby also smelled very funky as soon as we walked in, as it it had been moped with dirty water. Never leave bad reviews but this was a very upsetting experience.